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Help required: Website archived due to excessive bandwidth use

FIXED
Geoff_E
Newbie
Posts: 3
Registered: ‎29-08-2023

Help required: Website archived due to excessive bandwidth use

I'm posting here in the hope that PlusNet's support team will see it.

I received an email a week ago saying my (very old) web site had been archived because of excessive bandwidth usage. I am at a loss to explain this as it has been operating for many years without a problem.

I would like to get the site back online but I can't find any help on the PlusNet site about how to do this. Since the notification email came from the Abuse Team I emailed them straight away but I've had no response, hence this.

Could someone at PlusNet Support please get in touch with instructions about how I can get my web site back up?

Thank you.

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Help required: Website archived due to excessive bandwidth use

Fix

Hi @Geoff_E 

I'm really sorry to hear this has happened

I've raised this to the relevant team to get this restored for you and we'll get back to you as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Geoff_E
Newbie
Posts: 3
Registered: ‎29-08-2023

Re: Help required: Website archived due to excessive bandwidth use

I see my web site is now back online. Many thanks!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Help required: Website archived due to excessive bandwidth use

Glad to hear it!

If you have any further issues let me know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Geoff_E
Newbie
Posts: 3
Registered: ‎29-08-2023

Re: Help required: Website archived due to excessive bandwidth use

Hello again Matthew,

I'm afraid it's happened again - the web site has apparently exceeded its bandwidth allowance.

Can you get it back online for me?

Thanks,

Geoff

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: Help required: Website archived due to excessive bandwidth use

Hi @Geoff_E  Matthew isn't on duty today. Can you pop me a private message with the website in question please and I can get this sent off to our back office team to look into for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team