Greenby ips issue

[#1]

I was with freenetname, then madasafish and then plusnet. My account was recently migrated to greenby. 
I have had customer service issues with them (namely they do not respond to any support tickets or live chats). 

I therefore want to transfer my domain to another provider. 

However the section of their website where I need to input the IPS tag of my new provider does not work (text can be entered, but the update button when clicked doesn't do anything). They do not respond to customer service requests. 

Can you please enter this IPS tag manually for me please? The IPS tag is CLOUDFLARE and I can provide the domain in a private message (or other method if needed). 

[#2]

Can you please enter this IPS tag manually for me please? The IPS tag is CLOUDFLARE and I can provide the domain in a private message (or other method if needed). 

I've seen problems elsewhere with domain transfers to Cloudfare. They insist that you change the nameservers first before requesting the IPS tag change

[#3]

I was able to change the name servers successfully on the greenby site, and cloudflare have confirmed this part is done successfully.

The bit that isn't working on the greenby site is the IPS tag input. Looks like a coding error on their site where the submit button doesn't do anything.

Anyway it would be great if someone from plusnet could manually update the IPS tag for me please.

[#4]

@Dmcc 

Surely if the domain has transferred to Greenby the request should be directed to them, not Plusnet?

[#5]

I have tried greenby but their customer service seems non existent (they do not reply to tickets or live chat, and do not seem to have a phone number).

I have seen others on this board in similar circumstances have had their problem resolved by plusnet staff, so I am hoping they can do the same for me.

[#6 · Accepted solution]

Plusnettony was able to sort the issue for me behind the scenes. Thanks Tony!!