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[Full PAYH] email redirects failing

decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

[Full PAYH] email redirects failing

Anyone else having problems in using redirects or mail sending within 'full PAYH' email?
My redirects to non-PAYH PN domains fail with a bounceback “This address no longer accepts mail” if the sender is external (e.g. Hotmail), or just blackholing if the sender is a conventional (i.e. non-PAYH) PN email address.   
Redirects to external addresses or to other addresses within the same full PAYH domain work fine.
Further investigation [17th March] shows that simply sending an email (via PAYH webmail) to a conventional PN email address fail: they aren't bounced but simply vanish. Emails to external addresses or to the same 'full PAYH' domain are OK.
PAYH CS have been looking at the problem since Feb 20th but no luck.
Zen from May 17. PN Business account from 2004 - 2017