Full Fibre - Not Available

[#1]

I've been advised by Openreach that they have no plans to install FFTP within the near future. An option I've been exploring is using EE's 5G broadband service.  I've still got 15 months to run on my current contract so would like to know how much it would cost to terminate early. Also would any allowance be made considering I'll be going with one of Plusnet's associate companies.

[#2]

@jayel49 

Have a look at https://www.plus.net/help/my-account/early-termination-charges/

A detailed figure could only be provided once you have a possible termination date.

Do you still have a phone service? If you do then you'll have to do something in the near future.

Brian

[#3]

To get a proper figure for your ETCs, you are best calling the Customer Options Team on 0800 013 2632, although you can get  a figure from https://www.plus.net/help/my-account/early-termination-charges/

Note that moving to EE will not get you any special discount - although they are both BT Group companies, they operate as arms-length concerns.

[#4]

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@bmc wrote:

Do you still have a phone service? If you do then you'll have to do something in the near future.

Brian

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For the OP's  position, surely the answer there is "feel free to cut me off anytime you like" - thereby avoiding ETC's.

@jayel49 

ADSL or FTTC at present ?

[#5]

I'm on FTTC at the moment.
I don't have a landline phone.

Thanks for all the replies

Mike

[#6]

@jayel49 

Sorry, should have asked you the name of the product you're on. SOGEA is the name of the product replacing FTTC and is being marketed as Fibre.

Login to your PN account and see what service you're on. If it's not Fibre, then a change is coming sooner rather than later.

Brian

[#7]

My account shows "Fibre"

Mike

[#8]

As you’ve confirmed your service is “fibre” FTTC with no phone line (ie SOGEA) then you have no imminent deadlines. You are already all-digital / all-IP.  Your service will continue but will never do better than 80/20 Mbps, or whatever you currently get, without a full-fibre update which you’ll have to wait for. If you decide to go 5G and the cellular service strength is very good in your area, then you could get a better service than the FTTC. Try a one-month pay-as-you-go SIM in a to get an idea of what you might expect. 

[#9]

Whoops, didn’t spot that your original post has been moved into another thread. 

Moderator's note:
 Repeat of previous post removed to aid readability

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[#10]

@SixCopperKs 

My apologies, I messed up the move late last night. I have now reassembled the complete topic.

[#11]

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@jayel49 wrote:

I've been advised by Openreach that they have no plans to install FFTP within the near future. An option I've been exploring is using EE's 5G broadband service.  I've still got 15 months to run on my current contract so would like to know how much it would cost to terminate early. Also would any allowance be made considering I'll be going with one of Plusnet's associate companies.

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As there's no connection between the roll out of FTTP and the closure of the PSTN landline phone service, I assume that the plan is to go to 5G mobile to get a faster speed?

In order to get an accurate ETC cost you need to ring Plusnet.

I know of no discount being available for a move from Plusnet to EE 5G.

[#12]

Moderator's note(s):

Thread moved from My Account/Billing to Everything Else.

[#13 · Accepted solution]

As suggested I phoned customer services.  After explaining my situation I was offered an EE unlimited data SIM on either a monthly rolling or a 24 month contract.

Both were offered with no cancellation fee on my current Plusnet contract.

Mike