Forum account email

[#1]

I am trying to change my forum email address because I have decided to cancel my Plusnet email rather than have it moved to Greenby.

I made the change, but I have changed back because the confirnation email for my new address has not arrived. The Plusnet confirmation email has arrived OK. 

Any ideas?

[#2]

Who is the target email provider?

There is a possibility that delivery of the email had been declined.

@James_B 

Is there any review of non-delivery events arising from emails sent by the forum service?  The failure to receive account confirmation emails is disconcerting.  Has the service implemented the same DKIM / SPF / DMARC measures Plusnet adopted to address the bulk sender issues encountered with Microsoft and Gmail?

iCloud seems even more of a problem (I’ve got issues with a service I run elsewhere).

[#3]

@Townman,
Thank you for your reply.
The target provider is Microsoft.

[#4]

That could explain a LOT.  Hopefully the question to the forum owner might identify if the forum provider has implemented Microsoft’s demands for bulk emailer services.

[#5]

Thank you.

[#6]

@Townman ,

I tried with a Gmail address and the confirmation email arrived.

It's an email address that I don't use anymore, but it'll do for this purpose.

[#7]

That points towards the Microsoft bulk sender restrictions.

@Peter_JW can someone please raise this concern with the forum vendor.

[#8]

I've received an email that suggests that it has been fixed.
I will try again later with a Microsoft email address.

[#9]

@Townman AFAICS notification emails from community do seem to meet the bulk sender reqs i.e SPF DKIM and an Unsubscribe link

Authentication-Results: mailhub-cam-d.mythic-beasts.com;
	spf=pass smtp.mailfrom=em7732.eu.khoros-mail.com;
	dkim=pass header.d=eu.khoros-mail.com header.s=s1 header.a=rsa-sha256

List-Unsubscribe-Post: List-Unsubscribe=One-Click
List-Unsubscribe: 
 =?us-ascii?Q?=3Chttps=3A=2F=2Fcommunity=2Eplus=2Enet=2Ft5=2Fuser=2Fremoveuseremailpage=2Fuser-i?=
 =?us-ascii?Q?d=2F1110=2Fmail-message-tracking=2FMLPO9U9ZCA?=
 =?us-ascii?Q?BV2T=3E?=

[#10]

Thanks for flagging, @Townman.

I've made the Community management team aware so we can look to get this raised.

Peter

[#11]

Experience.

I used a outlook.com address to create a forum account.

The mail with the confirmation link never arrived. I tried resending, until the community web interface declared I had done that action too much.

Today I can resend. The confirmation e-mail arrived in the junk mail folder of the outlook.com account. At 04:17 this morning. The confirmation is now resolved.

I'd really have to delve into the e-mail headers of the received as (apparently) the time received was 04:17 this morning. That was a time long after the reported 'too many attempts' as reported by the community software. It is also a time that is before my last (seemingly successful) attempt to resend the confirmation.

I'd be appreciative if anyone knows how to view received e-mails to MS's webservices so that headers (or any remaining headers, because they can and do get re-written) can be seen.

[#12]

I tried with my Microsoft email address again. No confirmation email arrived, so I've switched back to my gmail address. 

[#13]

As a silly exercise I tried an iCloud email address. The confirmation email didn't arrive.

So Gmail addresses work, but Outlook and iCloud ones don't.

The moral of this story: Avoid Outlook and iCloud. Probably best to avoid Gmail as well. 

[#14]

I was wrong about the confirmation email not arriving when I changed to an iCloud email address. I found it in the Junk folder.