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File Manager Pro - Restore Failure

allied
Dabbler
Posts: 11
Registered: ‎19-07-2010

File Manager Pro - Restore Failure

Website has been working well for a few days but now home page seems to be corrupt so go to restore all and although it says 'Congratulations' has not done it and History shows most folders as 'Failed'.
8 REPLIES 8
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: File Manager Pro - Restore Failure

File Restore should give you the option to choose from multiple snapshots, have you tried a few of them?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

allied
Dabbler
Posts: 11
Registered: ‎19-07-2010

Re: File Manager Pro - Restore Failure

Yes tried to restore different backups a number of times. The history shows cgi-bin, secure and .htaccess 'success' but all others as 'failed'.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: File Manager Pro - Restore Failure

We could get Hostopia to take a look and see if they can restore things for you, but it would probably be easier and quicker for you to restore things yourself from a local backup.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

allied
Dabbler
Posts: 11
Registered: ‎19-07-2010

Re: File Manager Pro - Restore Failure

Could Hostopia please restore to Midday on Wednesday 21st please?
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: File Manager Pro - Restore Failure

I've tried restoring your logs, private and public folders using a 55 hour old snapshot (which is a bit later in the day last Wednesday). The attached confirmation message suggests it's been successful?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

allied
Dabbler
Posts: 11
Registered: ‎19-07-2010

Re: File Manager Pro - Restore Failure

Bob,
Thank you for the notification however if you check the history you'll see it failed on many of the folders / files/
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: File Manager Pro - Restore Failure

Ah, I see. I overlooked that link.
I've raised a ticket with Hostopia to see if there's anything they can do from their side (ref: 3708114).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: File Manager Pro - Restore Failure

Can you check again?
I've just heard from our suppliers and they're suggesting that they've been able to restore your files.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵