Failure to connect to a supplier website
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Failure to connect to a supplier website
14-10-2023 10:51 AM
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I have home FTTP 145 going through a Draytek Vigor 2866 Vac
A few days ago I wanted to access my account on www.odroid.co.uk, but instead I got an Apache Test Page.
I have tried Chrome, Edge, Firefox, Android Phone, all with the same result.
When I switched my phone wifi off, it went through to the site as expected. Switched phone wifi on and it failed.
I have checked all devices on my LAN to ensure there are no local Apache servers running. I also tried the original Plusnet router, but nothing changed.
www.odroid.co.uk and Plusnet help groups are currently at a loss.
As a long shot, I down loaded Tor browser. That got me to the site, but it was in Euros. Not sure if that proved anything, but I am running out of clues as to the possible root cause.
I am making my purchase from www.oroid.co.uk by telephone, so this is not a pressing issue. I just hate mysteries.
Has anyone experienced anything similar, or can make any suggestions as to where I may have overlooked?
Many thanks.
Re: Failure to connect to a supplier website
14-10-2023 10:55 AM - edited 14-10-2023 10:56 AM
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@GordonF I'm not using Plusnet, but I get an immediate ' unable to connect to website' message when clicking your second link - but the first one is successful.
Re: Failure to connect to a supplier website
14-10-2023 11:32 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:33 AM
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Thanks for trying. This mystery just deepens.
Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Ooops. Good spot. So the links work for you, apart from the one with my typo.
Re: Failure to connect to a supplier website
14-10-2023 11:35 AM
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@GordonF What happens if you run a tracert to the address?
Re: Failure to connect to a supplier website
14-10-2023 11:57 AM
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nslookup resolves the site to 18.130.241.241
Who's dns are you using?
Are you using any form of parental control like 'Safeguard' ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Failure to connect to a supplier website
14-10-2023 12:08 PM
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DNS is my Draytek Router
No, no safeguard or other parental control.
Re: Failure to connect to a supplier website
14-10-2023 12:20 PM
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tracert result attached
Re: Failure to connect to a supplier website
14-10-2023 12:27 PM
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Ignoring the last link that is misspelt. Is there anyone with a Plusnet Broadband account can get to the site from either of the first two links?
Thanks.
Re: Failure to connect to a supplier website
14-10-2023 12:36 PM
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I go to the home page of https://www.odroid.co.uk/ for both links
BTW you didn't like the tracert complete, but it does show the correct IP address and suspect it would have completed
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Failure to connect to a supplier website
14-10-2023 12:37 PM
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I'm on a Plusnet connection, the links works fine for me...
Re: Failure to connect to a supplier website
14-10-2023 12:46 PM
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Thanks. Excellent, that is another variable removed.
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