Not a very helpful reply in my opinion @bmc
@Teasy1980 I had a similar experience a year ago when Openreach failed to repair a blocked pavement duct on a number of occasions over around 3 months when permission to dig was in place and no one turned up to do the work. Plusnet have no control over Openreach and escalations achieved nothing.
The best way to deal with this is to email the Openreach CEO, concisely explaining the situation. You can find the correct address with a bit of searching, I did this and was immediately put in contact with the Director Services Office (DSO) and their high level complaints team who took over the order, removing the powerless Plusnet from the scene. My Full Fibre was installed pretty quickly a day or two after the blocked duct was repaired.
It's definitely worth trying this this method, best of luck.😃
