Hiya @Mouseykai1, thanks for getting in touch.
I'm really sorry that you're having some issues requiring an engineer visit and that you haven't received an email of this.
I can see an engineer has been booked and you can view this on your fault ticket here: https://www.plus.net/wizard/?p=view_question&id=222314379 I've just sent you an email over also confirming the details.
Let us know how the visit goes!
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team