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Domain Transfer

Dibbley
Hooked
Posts: 6
Registered: ‎23-03-2018

Domain Transfer

Could someone on staff please take a look at ticket 222825669

 

Last week I requested a code to transfer a domain out.  I was told I would receive it within 48 hours by email.  I called again today because I still haven't received it and was told the code is in the notes on my account, but it has not been sent.  I asked for it to be sent.  I still have not received it.

 

Can someone poke someone to send it please?

 

Thanks

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 14,685
Thanks: 5,482
Fixes: 392
Registered: ‎30-07-2007

Re: Domain Transfer

Is this a .uk domain ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dibbley
Hooked
Posts: 6
Registered: ‎23-03-2018

Re: Domain Transfer

No, it's a .uk.com domain.

MisterW
Superuser
Superuser
Posts: 14,685
Thanks: 5,482
Fixes: 392
Registered: ‎30-07-2007

Re: Domain Transfer

Thanks, in that case you do need an EPP code. 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dibbley
Hooked
Posts: 6
Registered: ‎23-03-2018

Re: Domain Transfer

I believe that's what they called it.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Domain Transfer

Hi there,

Just to confirm, doesn't the EPP key we've given on ticket 222697842 work?

We've e-mailed you it at 15/03/2022 16:58 but you can also view by going here > https://www.plus.net/wizard/?p=view_question&id=222697842

Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Dibbley
Hooked
Posts: 6
Registered: ‎23-03-2018

Re: Domain Transfer

Hi

 

Just to clarify.  Until 30 seconds ago, I haven't been given anything since my call last week. Are you expecting that I should be able to see the ticket you just linked somehow?  It isn't showing in my portal other than via the direct link you gave me.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Domain Transfer

Hello,

There should ideally be a banner on the homepage of your account online to view open questions, though I'm aware that doesn't currently show due to an issue we've logged (ref: MC-1858) and we're working on. 

The ticket ^ was e-mailed to the contact e-mail address we hold for you on file. I'm really sorry if you didn't get it though. Sad

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet