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Domain Renewal Issue (Again!)

FIXED
Bauhaus100
Dabbler
Posts: 20
Thanks: 15
Registered: ‎14-10-2016

Domain Renewal Issue (Again!)

Morning all,

 

 This time last year, I nearly lost access to my wife's email domain when Plusnet initially overlooked the renewal then cocked up details of ticket logging when it was eventually flagged. (Here's the link to last year's post Re: Another Customer With Domain Renewal Problems - Plusnet Community)

 

Well here we are with a couple of week's to go until it needs to be renewed again and I've been sent no update information from Plusnet and I can't get through on the phone to discuss.

 

Please can someone from support contact me about this?

 

Thanks very much.

 

5 REPLIES 5
Bauhaus100
Dabbler
Posts: 20
Thanks: 15
Registered: ‎14-10-2016

Re: Domain Renewal Issue (Again!)

No one? 

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
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Registered: ‎04-04-2007

Re: Domain Renewal Issue (Again!)

Is this the domain ending ...ins.org.uk?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Bauhaus100
Dabbler
Posts: 20
Thanks: 15
Registered: ‎14-10-2016

Re: Domain Renewal Issue (Again!)

Thanks Bob,

 

 Yes, that's the one. 

 

Cheers.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Domain Renewal Issue (Again!)

Fix

@Bauhaus100 - I have had a look into this for you and from what I can see your domain was renewed last Friday, so the expiry date is now the 31st of December 2023. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Bauhaus100
Dabbler
Posts: 20
Thanks: 15
Registered: ‎14-10-2016

Re: Domain Renewal Issue (Again!)

Thanks very much for that Gandalf. No more worries about this for another year!