Domain DNS settings - A records no longer working
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- Domain DNS settings - A records no longer working
a month ago
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I have a domain registered via Plunet, which I still use for emails, but I have a website hosted by another company. I had 2 a records set up ("www" and "<mydomainname>") which pointed to the host, and everything worked fine.
I've just moved to a different hosting company, so yesterday changed the a records to point to the other host.
This morning, when I try and ping my domain name, I'm getting
Ping request could not find host <mydomainname>. Please check the name and try again.
Any idea why this might be happening? Plusnet problem or host problem? I have 3 other domains hosted at the same place, but they are registered with 123reg and I just set up nameservers rather than a records.
TIA
Fixed! Go to the fix.
Re: Domain DNS settings - A records no longer working
a month ago
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Better to use nslookup to confirm that the name can be resolved and that it resolves to the correct IP address.
Ping has to resolve the address and THEN connect to it.
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Re: Domain DNS settings - A records no longer working
4 weeks ago
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Hi, yes sorry I did that also:
A records
AAAA records
CNAME record
4 weeks ago
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Have you double checked the guidance on the DNS record configuration page, notably...
You should make sure:
- That the canonical name (nominated on the right) is fully qualified (FQDN)
- If the canonical name doesn't have the full stop at the end, the DNS will add the Top Level Domain on again. This will make the domain name wrong. (E.g. 'house.domainname.co.uk' would become 'house.domain.co.uk.domain.co.uk').
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Domain DNS settings - A records no longer working
4 weeks ago
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Thankyou @Townman , you've sorted me out again. Thought I'd copied them properly but missed that final .
Re: Domain DNS settings - A records no longer working
4 weeks ago
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Domain DNS settings - A records no longer working
4 weeks ago
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I'm fairly sure you helped me with it when I first set it up some years ago 😁
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- Domain DNS settings - A records no longer working