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Difficulties Reaching Customer Support via Phone or Chat

rmartino217
Newbie
Posts: 1
Registered: ‎19-08-2022

Difficulties Reaching Customer Support via Phone or Chat

Hi There

 

I need to cancel my account because I am moving. I am unable to reach customer support via chat. Chat has been down for days. No I do not think I have pop-up blocking issues. Tried multiple devices. Also, I cannot reach support via phone via both PlusNet numbers. The wait time is usually about a half hour to an hour before the line just drops me for some reason. At any rate, that long of a wait is not great for a support team. Please advise if there is another route to take with this.

 

Thanks so much

Robert Martino

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,305
Thanks: 291
Fixes: 27
Registered: ‎02-08-2007

Re: Difficulties Reaching Customer Support via Phone or Chat

They're in good company; yesterday I missed a call from Openreach Network operations re removing a redundant overhead phone line. Phoning back staggered to hear message "we've temporarily closed our phone lines". Incredible! No option to leave a message naturally.
Dan_the_Van
Seasoned Champion
Posts: 1,942
Thanks: 795
Fixes: 57
Registered: ‎25-06-2007

Re: Difficulties Reaching Customer Support via Phone or Chat

@rmartino217 

The another option to contact plusnet is via Twitter @Plusnet 

The published phone number for cancellations is 0800 432 0200 but I expect that's the number you've already tried.

Chat was closed down sometime ago

By Post

Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on.

HTH

 

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Difficulties Reaching Customer Support via Phone or Chat

Moderators Note

This topic has been Broadband to Everything Else

Moderator and Customer
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,408
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Registered: ‎21-04-2017

Re: Difficulties Reaching Customer Support via Phone or Chat

Hi Robert,

I'm really sorry for the long wait time. I can see you've managed to get through and we've processed the cancellation.

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet