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DSL-AC68U disconnects

alanrickman
Newbie
Posts: 2
Registered: ‎12-09-2022

DSL-AC68U disconnects

Hi,

I've been a customer since 2015 and have used a DSL-AC68U since joining which has always been stable.

My contract was recently due for renewal and before proceeding I was reading through the forums and noticed quite a lot of criticism of the DSL-AC68U.

So when processing my contract renewal I decided to get a Plusnet Hub Two just in case despite not having had any issues with the Asus since 2015.

My contact renewed on 7th September. On the morning of 8th September I woke up to no internet. I spoke with support and they said it was a sync issue which would need an engineer.

I've been away for a long weekend so haven't been able to investigate further. On return the Plusnet Hub Two had arrived so I connected it this evening service is restored.

I'm not completely against replacing the Asus or using the Asus in bridge mode alongside the Plusnet Hub Two but it seems a bit coincidental that it would stop working on the day of renewal.

Any ideas what could have happened to stop it connecting?

3 REPLIES 3
alanrickman
Newbie
Posts: 2
Registered: ‎12-09-2022

Re: DSL-AC68U disconnects

MisterW
Superuser
Superuser
Posts: 16,287
Thanks: 6,242
Fixes: 447
Registered: ‎30-07-2007

Re: DSL-AC68U disconnects

Have you changed the account password by any chance ?

The Asus would have stayed connected until the connection dropped. Its possible that the account change forced a drop which meant that the Asus failed to reconnect. The Hub 2 would autoconfigure and get the new password.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,411
Thanks: 5,586
Fixes: 430
Registered: ‎30-06-2016

Re: DSL-AC68U disconnects

Moderators Note

This topic has been moved from Broadband to Everything Else

Moderator and Customer
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