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DNS servers offline?

FIXED
Moongrazer
Dabbler
Posts: 13
Thanks: 12
Fixes: 1
Registered: ‎10-07-2016

Re: No broadband

If you're technically minded you can switch your device (or your router) to use alternative DNS like Cloudflare (primary DNS 1.1.1.1, secondary DNS 1.0.0.1) - instructions here: https://1.1.1.1/dns/

heathergail1965
Newbie
Posts: 1
Thanks: 1
Registered: ‎13-09-2023

Re: No broadband

Down In Cumbria since 20:45. Typical it goes down when the call center is closed

Bree
Newbie
Posts: 1
Registered: ‎13-09-2023

Re: No broadband

Mine has literally just crashed. Error message is ‘Connected without internet’ and ‘Plusnet access control disabled’. I work from home so hope this is resolved quickly
HPsauce
Seasoned Pro
Posts: 7,138
Thanks: 238
Fixes: 4
Registered: ‎02-02-2008

Re: No broadband

Yup, looks like PlusNet  DNS is down. Changed my PC to use Google and it's fine.

Can't seem to be able to do that to my PlusNet router though, configuration isn't changeable. It's a Hub One.

GlitterChick
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎26-01-2017

Re: No broadband

We are offline too. Annoyingly!

If it’s just DNS surely there’s a way to change the router.
Moongrazer
Dabbler
Posts: 13
Thanks: 12
Fixes: 1
Registered: ‎10-07-2016

Re: No broadband

On the Hub Two you can override the DNS servers in IPv4 Configuration. I can't remember what the Hub One has in that regard - though thinking back I do recall you're locked into the default DNS servers unfortunately.

At least you can override it per device, even if it's more of a faff.

mikeyd
Rising Star
Posts: 122
Thanks: 13
Fixes: 1
Registered: ‎04-02-2008

Re: No broadband

Yeah.  As above Plusnet DNS is down.  I've changed my router settings to use 8.8.8.8 which is google's DNS server. I'm using a tplink modem though, not a plusnet supplied one.

GlitterChick
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎26-01-2017

Re: No broadband

I wasn’t aware there was a Hub Two. I need to investigate. (We have a One.)
Moongrazer
Dabbler
Posts: 13
Thanks: 12
Fixes: 1
Registered: ‎10-07-2016

Re: No broadband

You get the Hub Two with a Full Fibre install.

Aliseries
Newbie
Posts: 6
Thanks: 1
Registered: ‎13-09-2023

Re: No broadband

Thanks that worked a treat.
pugalugarug
Newbie
Posts: 2
Registered: ‎14-09-2016

Re: No broadband

Down as well for a good half an hour, I'm unable to even access the hub manager though which seems odd.
Is there actually no way to contact Plusnet out of hours?
bluewhale
Rising Star
Posts: 933
Thanks: 28
Registered: ‎30-07-2007

Re: DNS servers offline?

annoyingly can't set the dns servers on the bt smart hub i'm using, grrrr

fixed on a singe laptop

colbrad
Rising Star
Posts: 80
Thanks: 9
Registered: ‎17-12-2009

Re: No broadband

Been down for last 30minutes here in DN4. Thanks to @Moongrazer I am back online 👍

DerekW
Rising Star
Posts: 91
Thanks: 15
Registered: ‎19-04-2022

Re: No broadband

Same here in Edinburgh

According to sources it is a widespread outage

I changed my DNS to Googles to get myself back online

8.8.8.8

8.8.4.4


"No one has ever become poor by giving" - Anne Frank
dvorak
Moderator
Moderator
Posts: 29,701
Thanks: 6,588
Fixes: 1,485
Registered: ‎11-01-2008

Re: DNS servers offline?


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