Customer CGI/MySQL outage - Tuesday 22nd November

[#1]

Quote from: BJepson

can't do much with MySQL without it.

A GUI alternative.
Download.
Gabe

[#2]

I still cannot log into phpMyAdmin (rumpus) using IE, I get the error message 'Cannot log in to the MySQL server' and strange characters are returned in the username field.  I tried Firefox (as suggested above) and was able to log in, however it timed out very quickly and I have been unable to gain access again.
Steve

[#3]

I get exactly the same as Steve7b8 and proman and ..... pretty much everyone else for that matter
'I go to mysql.plus.net, it goes to the php admin page, I select rumpus, it goes to the login page, I put in my username and password and click Go.
It thinks about it for 5 seconds or so and drops me back at the same login page with some funny characters in the username'
I get this on Firefox 7.0.1 and chrome 15.0.874.121

[#4]

Quote from: spraxyt

Even after completely shutting down my PC, then turning it on again I'm still unable to login to MySQL through phpMyAdmin. Are the two of us who've posted here (and possibly Gabe from previous page) the only ones affected? Shouldn't the problem be mentioned in a service status post? David

Nope there are more I am one as well. poor support from Force9 / Plusnet. why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues.

[#5]

Quote

why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues.

It's not a new server, it's the same server relocated into a different suite at the same datacentre.

[#6]

Quote from: Chris

Quote why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues. It's not a new server, it's the same server relocated into a different suite at the same datacentre.

What !  it's just a simple move of a server within the same datacentre and its taking this long to resolve these issues. what's going on ?

[#7]

Quote from: Gabe

Quote from: BJepson can't do much with MySQL without it. A GUI alternative. Download. Gabe

Cheers Gabe installed that admin program 3 mins to setup and works wonders I now access to my database tables again, no thanks to PLUSNET ...

[#8]

The support desk kindly phoned me last night in response to the ticket I raised on this issue.  They informed me that the problem had been fixed but wern't aware of the discussion going on here and after reading this thread agreed it wasn't fixed.
They then said that it will be Monday before anyone can do anything.  Surely they can reinstall phpMySQL and set it up again without it taking days.  This lack of support seems to be almost deliberate, why should physically moving the server break the software? Appache / PHP / MySQL are 'standard' system products installed and used by millions of people, why does F9 / Plusnet have difficulty?  I can see no reason for such poor service.
Having given up on anything being resolved this weekend, and as a volunteer supporting a charitable club the weekend is when I get things done, I searched for an alternative, installed it and was running again within 15 mins.
I haven't compared options but sqlbuddy (http://www.sqlbuddy.com/) does the job, is very small footprint (400KB) and requires no setup.
Brian.

[#9]

Quote

Surely they can reinstall phpMySQL and set it up again without it taking days.  This lack of support seems to be almost deliberate, why should physically moving the server break the software? Appache / PHP / MySQL are 'standard' system products installed and used by millions of people, why does F9 / Plusnet have difficulty?

On a shared hosting platform it's a little more difficult than just reinstalling the same again. It's being investigated and will be resolved as soon as we can.

[#10]

Still having problems with mysql.plus.net guys?
If so can you try removing any cookies related to mysql.plus.net and trying again? That resolved the issue for me.

[#11]

Quote from: Chris

Still having problems with mysql.plus.net guys?

Maybe one of my domains is returning incomplete pages from the CGI server I'm not sure if this is a MYSql issue or a PHP server issue. All I know is that on looking at the HTML code all the script is not returned so the pages just hang.

[#12]

Quote from: Chris

Still having problems with mysql.plus.net guys?

Yup.
Gabe

[#13]

Okay, I've tested mine in IE, Firefox and Chrome.
IE and Firefox I was straight in. Chrome I had to clear cache and mysql.plus.net cookies before it would let me know.
If you've tried clearing cache/cookies and still can't log in can you try a different browser to see if that lets you in and post in here with the browser you're using and the error you're seeing.

[#14]

And now it works. 
Which it didn't at 14.03, having cleared cache and cookies.
Well belatedly done.
Gabe

[#15]

Thanks Gabe, a change on the loadbalancers seemed to clear the issue around 30 mins ago.