Countering the removal of static IPs

[#1]

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@bowpoison wrote:

... can I ask any other staff to pick this up?

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Yes, @dave is the expert, and has asked to have these problems flagged to him.

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[#2]

@bowpoison this absolutely shouldn't happen and the system shouldn't remove a static IP in these circumstances, I've got an incident logged to fix it. I've just had a look at your account (assuming it's the same as you've logged in the Community Site settings) and can I ask you to call in to the call centre please as I've spotted another issue and it's not something I can deal with unfortunately.

[#3]

Sorry, I don’t know how the forum accounts are linked to real customer billing accounts.

I’m on the customer service line. They are saying my account has been “destroyed” - very verbose language… is this the need to call in?

[#4]

@bowpoison 

Sometimes the staff can guess a user id from information on the forum, sometimes not.

If you click on "staff dave" it'll bring his profile up and you can send him a private message confirming your user id. You could then ask what the problem is so you know what to say to support staff when you phone.

Brian

[#5]

Account Destroyed … we’ve seen this shape of pear before.

@LexLex2020 / @Marsh / @Gandalf can one of you give this a huge dollop of TLC please?

[#6]

It looks like we've sorted it and they're back online now with a static IP.