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Cant log in to upload to webspace

jsidwell
Newbie
Posts: 4
Registered: ‎30-07-2007

Re: Cant log in to upload to webspace

Hi,
I have recently activated frontpage extensions, yet as with the other people here cannot login to my fp site. A plusnet support analyst has replicated the problem and escalated it.
In the meantime I wondered if you could "kick" (technical term) my site for me Wink
Regards,
JS.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Cant log in to upload to webspace

I dont use FrontPage, but think I remember recently a problem and it was that PN didnt support Extension properly
jsidwell
Newbie
Posts: 4
Registered: ‎30-07-2007

Re: Cant log in to upload to webspace

Thanks for the info. The techies at PN have yet to use that excuse. Hopefully they have that particular issue sorted now.  Roll_eyes
jsidwell
Newbie
Posts: 4
Registered: ‎30-07-2007

Re: Cant log in to upload to webspace

Smiley PN support have fixed my problem. Thanks anyway.......
Fad
Dabbler
Posts: 22
Registered: ‎09-12-2007

Re: Cant log in to upload to webspace

im afraid im digging up this old topic as im having the same problem Sad 530 error when using the correct settings. any chance you can give it a kick Smiley
Fad
Dabbler
Posts: 22
Registered: ‎09-12-2007

Re: Cant log in to upload to webspace

just thought i'd give this a nudge before the weekend Wink im using filezilla and when i try connecting using the settings from the ftp connection page everything goes fine untill it gets to the password which is rejected with a 530 error  Undecided  and yep ive checked many times the settings and password is correct like the others in this thread.
username is mrfad.
cheers
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Cant log in to upload to webspace

Sorry about that! System kicked in the right place, give it 4-8 hours and you should find it working perfectly Smiley
Fad
Dabbler
Posts: 22
Registered: ‎09-12-2007

Re: Cant log in to upload to webspace

nice one, thanks m8  Cool
*Edit*
just tried to login and it worked first time, thx again m8  Smiley
drkandmrg
Newbie
Posts: 4
Registered: ‎29-10-2008

Re: Cant log in to upload to webspace

Found this thread searching for 530 error.
I now realise my web pages have disappeared altogether!
I've recently switched to the Value package, does that make a differerence?
I raised a ticket & was told I can only log in through a Plusnet connection (not home at the moment). Is that right on a paid a/c?
[Update] What I think actually happened is that the pages got zapped when I changed my package, so I've asked for them to be reinstated.  
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Cant log in to upload to webspace

@drkandmrg
All sorted, your webspace will become active in 4-8 hours. You'll need to upload your content again from a local backup as this will have been deleted when the webspace was removed.
drkandmrg
Newbie
Posts: 4
Registered: ‎29-10-2008

Re: Cant log in to upload to webspace

Thanks Ben.  Restored my faith in Plusnet customer service!    Smiley
Just so I know, how much webspace have you allocated?
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Cant log in to upload to webspace

250MB. You can check webspace allowance here (click on My Webspace).