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CCGI Password Reset Not Working

FIXED
livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

CCGI Password Reset Not Working

Needing to access CCGI webspace after a long period and require a password reset.

The password reset facility claims to have sent an email to allow the rest but none is ever received.

Any help appreciated

9 REPLIES 9
bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: CCGI Password Reset Not Working

What username did you enter into the password reset form?

Try entering it in the format ccgi.<username>.plus.com and see if that helps.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

Re: CCGI Password Reset Not Working

I thought I had already tried that.

However, I went to do this again to make sure and now I cannot even view the page.

 

hosting.plus.net just returns a blank page with "Not Authorized to View This Page"

livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

Re: CCGI Password Reset Not Working

Can confirm later when hosts.plus.net was back up, that having entered username in the format ccgi.<username>.plus.com into the password reset system, I did not receive a password reset email.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: CCGI Password Reset Not Working

It's likely the registered email address in the hosting control panel is not what you're expecting in which case. If you can private message me your account username, current email address and CGI website address then I'll take a look when I get a spare moment.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

Re: CCGI Password Reset Not Working

Hi Bob,

 

Tried your suggestions as per private message - still no joy, still not receiving any password reset emails....

 

Any further help you can give would be appreciated

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: CCGI Password Reset Not Working

@livingfossil - I can try resetting the password myself. You can then reset/change it when logged in?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

Re: CCGI Password Reset Not Working

If that's something you have the power to do, go for it. I'm presuming once I can log into the hosting panel, I can check and fix old email addresses

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: CCGI Password Reset Not Working

Fix

@livingfossil - all done. I've dropped you a private message.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

livingfossil
Dabbler
Posts: 11
Thanks: 1
Registered: ‎31-01-2022

Re: CCGI Password Reset Not Working

All working now. Many thanks for your help and your considerable patience.