AXS problem

[#1]

Hi

Having real problems accessing axs.com to buy tickets for Birmingham Utilita, have been and I am in touch with their tech support but getting nowhere fast. We buy tickets for many events throughout the year so not being able to via plus net is a right pain. Security team think plus net may be blocking something? It’s really odd as I can browse other venues but not Utilita.

[#2]

[#3]

How long have you been with PN? What is the issue?

[#4]

Many years with PN. The axs website is flagging me up as a Bot and not letting me browse or purchase tickets on the website or their own app on iphone. Have tried on phone, ipad, wife’s phone. All get blocked with “Something doesn’t look right” message.

Tried on old computer too but it’s too old to load the website properly.

AXS security team have tried to whitelist my IP to no avail. I tried getting a new IP by restarting router but it stayed the same. The latest reply from them was maybe internet provider is blocking something. But I’ve tried on mobile data and still no luck so I don’t think it’s Plus Net doing anything.

[#5]

“

Something Doesn't Look Right

To ensure a fair experience for all fans, we actively prevent automated bots from accessing our site.

If you are having trouble, please try these steps to continue:

1. Close any extra browser tabs you have open.
2. Switch to a different browser or device (e.g., Chrome, Safari, Firefox).
3. Clear your cache and cookies (check your browser’s settings menu).
4. Turn off your VPN or Private Relay:
   • Private Relay: Apple Support for Mac | Apple Support for iPhone
   • VPN: Disconnect from your VPN service in its app or settings.
5. Switch from Wi-Fi to mobile data (or vice versa).

After trying the above, reload the page.

If you still need assistance, our customer support team is here to help! Please share the information on this page when reaching out.

• IP:
• Request ID: a0d2d48e794dfb9d-AMS”

[#6]

I did that last one on mobile data and it’s the same message (via Spusu, so it’s definitely not a PN problem that I can see)

[#7]

It isn't, as you say, a PN problem. However, on Zen Internet connection, I don't have an issue, so it could be down to the routing - I don't know, as that is a little outside my skill-set.

Mind you, I did get the 'prove you're not a bot' notification.

[#8]

---

@spacem_uk wrote:

But I’ve tried on mobile data and still no luck so I don’t think it’s Plus Net doing anything.

---

That would seem to be somewhat conclusive.  If you are certain that you were connecting over mobile data and you get the same issue, that somewhat eliminates Plusnet from the issue.

The screen shot above seems to point to a more likely villain - the identity hiding mis-use of VPN services (which the government usefully seeks to prohibit).  There is only ONE legitimate purpose for using a VPN and that is to facilitate a secure connection into a PRIVATE NETWORK (there's a clue in its name) as in a remote employee connecting into a secure corporate network.

VPNs are not a vehicle for masking the connection and source of a connection to the public internet - something which Cloundflare (who hosts axs.com) gets squiffy over.

Can you access the service on a different device?

I suspect that could be related to the use of the iPhone's "Limit IP Address Tracking" from known trackers ... or have you configured a VPN?

[#9]

No vpn and checked I don’t have the extra Apple stuff it mentions as that’s a paid extra with iCloud+

My son does have vpn on his phone and quite ridiculously can access axs and list the Utilita Birmingham and choose tickets, no problem. Accessing via PN wifi at home.

[#10]

Access was fine for us at : https://www.axs.com/uk

[#11]

Are you able to select a show and tickets? Main page loads but not the ticketing system.

[#12]

Found and turned off the limit IP Address tracking. No difference. Looking on AXS Facebook seems a few others are having same issue.

[#13]

I can go through the process of selecting a show and choosing two tickets.

But there are multiple Cloudflare verification pop-ups it is all very sketchy compared to typical commercial websites.

[#14]

Thanks for checking. I’ll keep badgering the customer support over at AXS. Tried several devices but all get the blocked/bot message on wifi or mobile data.