cancel
Showing results for 
Search instead for 
Did you mean: 

£70 cash back email not received

Emma23
Newbie
Posts: 1
Registered: a month ago

£70 cash back email not received

Hi, I recently took out plusnet on the 14th october but we didnt go live until 4th november but i still havent received my email for the £70 cash back

many thanks 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: £70 cash back email not received

Thanks for your post @Emma23

It can take up to 10 days from when your services go live for you to receive the redemption e-mail.

If you still haven't received it by the 14th let us know and we'll investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
willoc29
Newbie
Posts: 1
Registered: 2 weeks ago

Re: £70 cash back email not received

Hi

 

My service has been live since the 08/11/2019 and i still haven't received my cashback email of £70 that was listed when i signed up. 

 

Could you please look into it for me? 

Thanks 


W

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: £70 cash back email not received

Hi @willoc29

 

Thank you for getting in touch. I can see we sent out the email for you and this can sometimes arrive in your junk mail. 

 

Not to worry, I have manually redeemed this for you anyway and it should arrive in the next 30 days. A ticket and SMS notification should come through to you shortly. 

 

Should you require further assistance, please feel free to get back in touch as we are more than happy to help. 

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team