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webmail problem

FIXED
leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

webmail problem

when I ttry to send an email from webmail I get message Error 552 cant be sent, how do I fix this?

31 REPLIES 31
Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: webmail problem

You do not indicate which email service (brand) you are using.  552 is typically a file storage size exceeded error.  The legacy email brands have hard storage size caps.  If your mailbox (that includes all folders) is full, then you will not be able to send emails.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

It's plunet webmail and not much in the folders

Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: webmail problem

Webmail is a client interface.

Is the mail address @youraccount.plus.com or @someotherplace.co.uk ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

Yes me@myaccount.plus.com

Townman
Superuser
Superuser
Posts: 20,140
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: webmail problem

That puts paid to that theory!

Whilst @myaccount.plus.com mail services do have a 1GB storage FUP, exceeding the limit does not stop emails being sent.  This needs staff assistance.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

Thanks anyway

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,475
Thanks: 369
Fixes: 123
Registered: ‎26-03-2018

Re: webmail problem

Hey @leo44,

Is this happening every time you try to send an email and to every recipient, or only sometimes and to only some recipients? 

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

It started a couple of days ago and to every email attempt to send.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: webmail problem

Thanks a lot for getting in touch @leo44 and I'm sorry to hear that you're having issues here.

Error code 552 usually alludes to the IP address you're currently using has been flagged by a spam filter. Looking at your account, it appears as though this dynamic IP was assigned on the morning of 03/01/2022, is this roughly when the issue started?

Best thing to do here would be to power down your router for 65 minutes when you can, this will restart your session with a new IP address. Give that a go and let us know how you get on. Smiley

 Adam
 Plusnet Help Team - Leeds
leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

Fix

Thanks will try that

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: webmail problem

No problem at all, let us know how you get on Smiley

 Adam
 Plusnet Help Team - Leeds
leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

Emails sending OK now, if it happens again I will try same solution and that fails I will be back, but some of the folders are now maked private folder and the contents seems to be hidden.. I can't see a way to access them, any ideas?

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
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Registered: ‎21-04-2017

Re: webmail problem

Thanks for getting back to us @leo44

I'm glad to see you're able to send emails now.

If you click on Settings at the top right when logged into webmail.plus.net, in the left hand pane, are all your folders ticked?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
leo44
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎20-02-2015

Re: webmail problem

The normal folders (inbox, sent,etc) aren't a problem it's the storage folders, I can get them into the pane by clicking on setings but the contents are hidden and they wont open..