webmail problem

[#1]

when I ttry to send an email from webmail I get message Error 552 cant be sent, how do I fix this?

[#2]

You do not indicate which email service (brand) you are using.  552 is typically a file storage size exceeded error.  The legacy email brands have hard storage size caps.  If your mailbox (that includes all folders) is full, then you will not be able to send emails.

[#3]

It's plunet webmail and not much in the folders

[#4]

Webmail is a client interface.

Is the mail address @youraccount.plus.com or @someotherplace.co.uk ?

[#5]

Yes me@myaccount.plus.com

[#6]

That puts paid to that theory!

Whilst @myaccount.plus.com mail services do have a 1GB storage FUP, exceeding the limit does not stop emails being sent.  This needs staff assistance.

[#7]

Thanks anyway

[#8]

Hey @leo44,

Is this happening every time you try to send an email and to every recipient, or only sometimes and to only some recipients? 

[#9]

It started a couple of days ago and to every email attempt to send.

[#10]

Thanks a lot for getting in touch @leo44 and I'm sorry to hear that you're having issues here.

Error code 552 usually alludes to the IP address you're currently using has been flagged by a spam filter. Looking at your account, it appears as though this dynamic IP was assigned on the morning of 03/01/2022, is this roughly when the issue started?

Best thing to do here would be to power down your router for 65 minutes when you can, this will restart your session with a new IP address. Give that a go and let us know how you get on.

[#11 · Accepted solution]

Thanks will try that

[#12]

No problem at all, let us know how you get on

[#13]

Emails sending OK now, if it happens again I will try same solution and that fails I will be back, but some of the folders are now maked private folder and the contents seems to be hidden.. I can't see a way to access them, any ideas?

[#14]

Thanks for getting back to us @leo44

I'm glad to see you're able to send emails now.

If you click on Settings at the top right when logged into webmail.plus.net, in the left hand pane, are all your folders ticked?

[#15]

The normal folders (inbox, sent,etc) aren't a problem it's the storage folders, I can get them into the pane by clicking on setings but the contents are hidden and they wont open..