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webmail painfully slow , cannot delete a single email

padge
Newbie
Posts: 3
Registered: ‎29-11-2018

webmail painfully slow , cannot delete a single email

I'm trying to slim down my emails (got the nasty message 🙂

 

webmail takes ages to load  , the subfolders are missing  and I can't delete a single email ?

tried al the fixes already suggested on the forum

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: webmail painfully slow , cannot delete a single email

Hi @padge

I'm sorry to see you're having issues with webmail.

Can you try the steps explained Here or use basic webmail Here? This may improve the performance.

If those steps don't help though, I'd recommend setting up your emails on a mail client as things should be better in this way, if you're unsure how there's instructions Here.

Let us know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
padge
Newbie
Posts: 3
Registered: ‎29-11-2018

Re: webmail painfully slow , cannot delete a single email

I normally use thunderbird but I'm trying to reduce the mailbox size

 

tried the fix ,squirelmail fails to load.

normal mail eventually loads, when i select a single email and try to delete it it times out with an error message

and refresh takes ages

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: webmail painfully slow , cannot delete a single email

Thanks for getting back to me @padge 

Ah I see, have you tried setting up your emails as POP3 on a mail client? That way you'd be able to set it up to automatically delete your emails off the server (webmail) in one fell swoop, downloading those emails to that device. 

Appreciate though it'll mean that those emails won't be automatically available on other devices you may have. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet