cancel
Showing results for 
Search instead for 
Did you mean: 

plusnet email address problem with thunderbird

hazzardlover
Dabbler
Posts: 21
Thanks: 1
Registered: ‎31-05-2019

plusnet email address problem with thunderbird

Hi, for weeks now, ive not een able to send an email on thunderbird from my plusnet email account, but today i noticed ive not had an email for a week, so i checked in the plusnet web email, and i saw i had 17 emails all unread.

 

Ive tried to reinstall the email but its showing as this:

 

Sending of password for user jxxxxxxxxxrt7@hazzardlover.plus.com did not succeed. Mail server mail.plus.net responded: Login failed.

 

so i then changed the password and tried the web email on the website, it worked fine, back to thunderbird, but still the same login failed

 

Is there anything plusnet end that would cause this, this is what i use to get when sending an email, it wouldnt send but always came up with login failed, i use to enter the password, but it didnt use to work, once every blue moon it did, but as i said for weeks now, i coul not send an email, now it seems i cant receive messages either

 

thanks

7 REPLIES 7
jab1
Legend
Posts: 16,970
Thanks: 5,424
Fixes: 253
Registered: ‎24-02-2012

Re: plusnet email address problem with thunderbird

@hazzardlover There is nothing on 'the Plusnet end' which would cause this - if you can successfully send and receive with your current credentials on webmail, the problem must be in your TB setup somewhere. 

John
hazzardlover
Dabbler
Posts: 21
Thanks: 1
Registered: ‎31-05-2019

Re: plusnet email address problem with thunderbird

jab1

 

 

thank you, can anyone see anything wrong with these settings that i entered in thunderbird???

 

Untitled.png

jab1
Legend
Posts: 16,970
Thanks: 5,424
Fixes: 253
Registered: ‎24-02-2012

Re: plusnet email address problem with thunderbird

I can't see anything wrong there, but am rather concerned that TB is showing 'checking password'. Is this the same pw you have entered on webmail?

John
MisterW
Superuser
Superuser
Posts: 14,678
Thanks: 5,480
Fixes: 392
Registered: ‎30-07-2007

Re: plusnet email address problem with thunderbird

I'd suggest using imap.plus.net as the server, port 993 and security ssl/tls

Is this the primary mailbox or secondary ?

For a secondary one the username is accountname+mailboxname

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

hazzardlover
Dabbler
Posts: 21
Thanks: 1
Registered: ‎31-05-2019

Re: plusnet email address problem with thunderbird

Hi, i got it working now, i reinstalled thunderbird, entered the details, and it asked for password, i entered it, and it downloaded 20 emails, not sure what the problem was, but seems ok as i write.

 

Thanks

jab1
Legend
Posts: 16,970
Thanks: 5,424
Fixes: 253
Registered: ‎24-02-2012

Re: plusnet email address problem with thunderbird

Possibly a misconfigured password - you quite often see what you expect, even if it is wrong, but glad you got it sorted.

John
Townman
Superuser
Superuser
Posts: 22,980
Thanks: 9,580
Fixes: 159
Registered: ‎22-08-2007

Re: plusnet email address problem with thunderbird

I suggest that the problem was you were pointing an IMAP client configuration to the POP3 email server.

  • POP3 - mail.plus.net Port 110 (not encrypted) Port 995 (encrypted - SSL/TLS)
  • IMAP - imap.plus.net Port 143 (not encrypted) Port 993 (encrypted - SSL/TLS)
  • SMTP - relay.plus.net Port 587 not encrypted / encrypted (STARTTLS)

Screenshot 2023-01-18 224224.png

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.