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not recieving email from facebook

hillsborocross
Hooked
Posts: 5
Registered: ‎11-09-2018

not recieving email from facebook

Hi Can anyone tell me why I can't recieve an email from facebook asking me to confirm a new email address. Checked all my inboxes and spam but nothing.

10 REPLIES 10
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: not recieving email from facebook

 

Hi @hillsborocross

 

Thanks for getting in touch.

 

Can I just confirm - is this email being sent to a Plusnet email address, or is this just a general query for the community?

 

Does it happen irrespective of which email address you use?

 

Best wishes,

 

Dave

hillsborocross
Hooked
Posts: 5
Registered: ‎11-09-2018

Re: not recieving email from facebook

Yes its being sent to my plusnet email, yes it happens on both my emails with plusnet

 

cheers Mike

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: not recieving email from facebook

 

HI @hillsborocross

 

Does the mail come through successfully to a non-Plusnet email?

 

Just trying to identify whether this is a PN mail issue or a FB recovery issue like this thread here.

 

Thanks,

 

Dave

hillsborocross
Hooked
Posts: 5
Registered: ‎11-09-2018

Re: not recieving email from facebook

Hi i dont know if it will send to a non plusnet account as I dont have any. All I want to do is change my email address to my new one . but no mail comes through. Old email is defunct.

Cheers

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,205
Thanks: 9,158
Fixes: 1,475
Registered: ‎21-04-2017

Re: not recieving email from facebook

Hi Mike.

Do you use a mail client to receive mail or go via webmail.plus.net?

If the former could you try checking webmail?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hillsborocross
Hooked
Posts: 5
Registered: ‎11-09-2018

Re: not recieving email from facebook

Hi I have tried that it still doesnt work. thanks anyway.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,205
Thanks: 9,158
Fixes: 1,475
Registered: ‎21-04-2017

Re: not recieving email from facebook

Hmm.

I've raised this with our infrastructure engineers to look into and I'll update you when I've got a reply back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hillsborocross
Hooked
Posts: 5
Registered: ‎11-09-2018

Re: not recieving email from facebook

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,205
Thanks: 9,158
Fixes: 1,475
Registered: ‎21-04-2017

Re: not recieving email from facebook

No problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,205
Thanks: 9,158
Fixes: 1,475
Registered: ‎21-04-2017

Re: not recieving email from facebook

To investigate this further, could you confirm to me via private message the email address you're using to receive mail from Facebook? Also the exact date and time you requested the email from Facebook may be helpful too.

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team