It is many months after I was forcibly migrated - Plusnet was a great system, for over 20 years I was very happy with them, but judging by what I am experiencing with Greenby I won't be with them once they start asking for payments.
a few weeks ago I entered some spam email addresses into the Greenby blacklist system and my mother (almost 90 years of age) is still receiving about a dozen spam emails a day. I have complained to them but really should not need to - what is the point of a user interface if it does not do the intended job? Or am I just expecting too much?
Another problem is that I still cannot send emails to people at Microsoft domains - @msn, @outlook, etc
Today a cousin had a baby girl and when we replied the congratulations emails bounced back. Yes it was the correct email address! Anyway this is only one of several people to whom sending emails has become impossible (prevented by Greenby)
below is a typical bounced email message: (I replaced my domain with xxxxxx)
host hotmail-com.olc.protection.outlook.com[52.101.137.1] said: 550 5.7.515
Access denied, sending domain xxxxxx.F9.CO.UK doesn't meet the required
authentication level. The sender's domain in the 5322.From address doesn't
meet the authentication requirements defined for the sender. To learn how
to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf=
Pass , Dkim= Fail , DMARC= Pass
What sort of company is Greenby that messages sent from its servers bounce back for not having the right authority to be sent? Are they serious about email - or a tinpot organisation hiding behind a veneer of respectability? This issue also reflects badly on Plusnet and the entire BT / EE organisation - was proper due diligence done when selling us, its customers, to this third party?
