cancel
Showing results for 
Search instead for 
Did you mean: 

emails will not send on my ipad

geoffsp
Newbie
Posts: 4
Thanks: 3
Registered: ‎14-10-2018

emails will not send on my ipad

I can receive emails but cannot send emails on my ipad. The model is A1416. When I try to send, I get the message "the username or password for 'SMPT:username@relay.plus.net'  is incorrect. I have checked the username and password and they are correct and the same as for the incoming server.

11 REPLIES 11
Lwio
Grafter
Posts: 53
Thanks: 6
Registered: ‎12-09-2014

Re: emails will not send on my ipad

I had a similar occurrence with my iPad a month ago. I tried removing the email account (google) and reinstating it. No use. I then just erased the iPad and started from scratch. That worked. I didn’t have anything important on it as I just used it for ebooks so it was easy to erase. You could try backing up via iTunes to a computer or iCloud and restoring it.
Strat
Moderator
Moderator
Posts: 31,287
Thanks: 3,874
Fixes: 565
Registered: ‎14-04-2007

Re: emails will not send on my ipad

Moderator's note:

Topic moved from 'General Chat' to 'Email'.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: emails will not send on my ipad

Sorry to hear this.

Have you managed to carry out the advice above?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
geoffsp
Newbie
Posts: 4
Thanks: 3
Registered: ‎14-10-2018

Re: emails will not send on my ipad

Not yet. I am a bit busy on other things at the moment.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: emails will not send on my ipad

Hi @geoffsp,

 

No problem at all, please just do this whenever it's convenient for you and let us know if this doesn't resolve the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
frank3
Newbie
Posts: 4
Registered: ‎18-10-2018

Re: emails will not send on my ipad

I have a similar issue with my iPad mini and iphone6. I removed the account; set it up again; sent one email and then couldn’t send another email?
The issue only affects sending email.
I have not been able to check the port number for sending email as the online guide doesn’t work for me.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: emails will not send on my ipad

Sorry to hear that @frank3

Have you updated all the devices in question to iOS12 recently by any chance?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: emails will not send on my ipad

With iPads and iPhone6, to check outgoing server settings do the following.

From the Home screen, find and tap Settings
Tap Passwords & Accounts, then tap an account in the Accounts list


Tap the Account line under IMAP
IMAP Account information and Incoming Mail Server settins should be seen
Below that is Outgoing Mail Server, tap the SMTP line
The Primary Server line should say relay.plus.net and On. Tap this
The Server slider should be green with Outgoing Mail Server information below
This should be Host Name relay.plus.net
Username accountname or accountname+mailboxname as appropriate
Password for accountname or mailboxname depending on username
Use SSL slider grey (turned off)
Authentication Password
Server Port 587
Tap Done when the settings are correct then tap < Account to go back to the Account page


Tap Advanced then set Mailbox Behaviours
Tap Drafts, Sent and Deleted Mailboxes in turn and in the On The Server section
Tap Drafts then <Advanced, Sent then <Advanced, Deleted then <Advanced respectively
Under Move Discarded Messages Into make sure there is a tick against Deleted Mailbox
Tap < Account to go back then Done

Tap < Accounts and < Settings to return to the top level.

David
moemoff
Grafter
Posts: 134
Thanks: 3
Registered: ‎06-07-2007

Re: emails will not send on my ipad

I had the same problem. Had updated to the new IOS 12.01. It seems SSL was green. Simply turned it off and it now works for sending. 

frank3
Newbie
Posts: 4
Registered: ‎18-10-2018

Re: emails will not send on my ipad

Thanks David,

I have updated both iPhone and iPad mini to 12.0.1 but the issue pre-dates the update.

After my message I once again deleted and then re-installed my account.

In following your advice all is well until I reach “On The Server” at which point no sub-menu appears when I tap on Drafts or on Sent or on Deleted. All I can achieve is to move the ‘tick’ around.

After I have sent my ‘first’ message with this re-installed account I will check to see if any settings change.

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: emails will not send on my ipad


@frank3 wrote:In following your advice all is well until I reach “On The Server” at which point no sub-menu appears when I tap on Drafts or on Sent or on Deleted. All I can achieve is to move the ‘tick’ around..

There isn't a sub-menu; moving the tick is what happens, it sets that folder on the server to hold messages fitting the description (Drafts, Sent or Deleted respectively).

The < Advanced action is top left to take you back to the previous screen so after setting Drafts you can set Sent (and return) then Deleted (and return).

By default with new accounts Drafts, Sent and Deleted messages are kept on the local device - which is not what most users want. Changing the behaviour as described ensures the relevant folders on the server are used (for managing within the Mail app or webmail for example)..

David