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emails from plusnet are coming in doubled

crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

emails from plusnet are coming in doubled

Hi any emails that plusnet send me are coming in doubled, eg bill notification, ticket updates i am getting 2 of them coming in with the same time stamp on them
Thanks
Robert
3 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: emails from plusnet are coming in doubled

I've been receiving about 5% of forum "Topic Reply" emails duplicated for a few weeks now, all other emails are OK.
Undecided
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: emails from plusnet are coming in doubled

@Robert
That will have always been the case.  This is because we send one copy to your postmaster mailbox and one copy to your contact email address - they just both go to the same place!
If you like, we can remove the postmaster mailbox so that you will only receive one copy.
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: emails from plusnet are coming in doubled

Thanks James just leave as is, now i know that its the way its supposed to work
Robert