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hellsh12
Dabbler
Posts: 17
Registered: 24-04-2012

email

Is anyone else having connection problems accessing plusnet Email. It is very slow and times out. The same thing last wk.

10 REPLIES
Moderator
Moderator
Posts: 26,696
Thanks: 1,625
Fixes: 123
Registered: 14-04-2007

Re: email

Yes, very slow loading the pages from login to mailboxes.

Customer and Forum Moderator.

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rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: email

YES  snail mail Sad

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howie13pnet
Hooked
Posts: 6
Registered: 24-04-2016

Re: email

I'm having the same problem.  Very slow downloads of e-mails - with some error messages on several Plusnet accounts.  My e-mail client is Mozilla Thunderbird which, I think was updated a couple of days ago to version 45.0.

Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: email

I'm finding webmail specifically slow but the old 'basic' version: https://webmail.plus.net/squirrelmail/src/login.php seems OK

Call me 'w23'
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Opinions expressed in forum posts are those of the poster, others may have different views.
Picnic
Grafter
Posts: 186
Thanks: 1
Registered: 30-10-2007

Re: email

My Thunderbird updated a couple of days ago and now I keep getting

The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded: ... temporary failure.

when trying to send a 2.2k email. Hardly large. But this is email address specific as I can send the same email to someone else. Is this a PN issue or Thunderbird?

JayG
Pro
Posts: 958
Thanks: 82
Fixes: 3
Registered: 30-10-2011

Re: email

I suspect the update was done in a bit of a rush to fix a rather serious security issue because it did come with a warning that certain restrictions would be temporarily imposed. 

Can't remember the exact wording of the warning but my guess is that what you have encountered is one of them.

Luzern
Seasoned Pro
Posts: 3,280
Thanks: 328
Fixes: 3
Registered: 31-07-2007

Re: email

Have you also looked at the Mozilla Thunderbird support forum as well?

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Community Gaffer
Community Gaffer
Posts: 13,331
Thanks: 1,115
Fixes: 90
Registered: 04-04-2007

Re: email


Picnic wrote:

My Thunderbird updated a couple of days ago and now I keep getting

The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded: ... temporary failure.

when trying to send a 2.2k email. Hardly large. But this is email address specific as I can send the same email to someone else. Is this a PN issue or Thunderbird?


Do you encounter the same error if you try sending the email to the affected recipient using Webmail?

Bob Pullen
Plusnet Product Team
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Picnic
Grafter
Posts: 186
Thanks: 1
Registered: 30-10-2007

Re: email

I've been out since I originally posted and while I've been out the offending email has gone from my drafts folder and appears in my sent one. I've also managed to ship a 2nd email out to the offending address. Guess it's one of those transient things we'll never know the answer to Wink Thanks.

Superuser
Superuser
Posts: 9,667
Thanks: 1,070
Fixes: 59
Registered: 06-04-2007

Re: email

Since the original report was marked as a temporary problem the relays would try sending again after 4 hours or so. It seems second time was successful so normal tidying up occurred.

It looks like the problem was a temporary glitch on the recipient's mail server.

David