email help

[#1]

my broadband has been activated  i can send emails  but the people i sent them to cannot send them back to me saying the delivery failed permanently from their end

[#2]

Have you set up the email address correctly in your mail client? It should be anything@username.plus.net if you have a catch-all email.

[#3]

@paulat  Are you using an email client on the computer, or Plusnet's webmail?

[#4]

Quote from: dgwebb

Have you set up the email address correctly in your mail client? It should be anything@username.plus.net if you have a catch-all email.

plus.com not plus.net?  The setup documents say it should be username.plus.com.
My email doesn't work so I'm just looking for clues! 
John

[#5]

The default email address is usually firstname@username.plus.com where firstname is the first name of the account holder and username is (you guessed it) the user name for the account.
The Manage My Mail tool https://portal.plus.net/manage_my_mail shows mailboxes (including catchall if active) that are set-up for the account.

[#6]

My bad, I'm with F9 so mines @username.force9.co.uk so I figured plusnet would be @username.plus.net cause it makes more sense to me