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email accout

dougle25
Dabbler
Posts: 13
Registered: ‎16-02-2010

email accout

Hi  I have had to leave Plusnet long story .

Iam able to still access my emails or have i lost them all ?

Thanks

Dave

7 REPLIES 7
jab1
Aspiring Legend
Posts: 11,262
Thanks: 3,694
Fixes: 136
Registered: ‎24-02-2012

Re: email accout

@dougle25 When did you leave them? There is the option to retain an 'email-only' account, but it should really be requested before you start the leaving process.

John
dougle25
Dabbler
Posts: 13
Registered: ‎16-02-2010

Re: email accout

About 2 weeks ago 

jab1
Aspiring Legend
Posts: 11,262
Thanks: 3,694
Fixes: 136
Registered: ‎24-02-2012

Re: email accout

You may be lucky then - they may be able to set one up. I would suggest contacting them by phone ASAP. Do not take this as a guarantee though, accounts are deleted fairly quickly.

John
dougle25
Dabbler
Posts: 13
Registered: ‎16-02-2010

Re: email accout

Thanks John

I will do that .

Dave

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,307
Thanks: 9,211
Fixes: 1,478
Registered: ‎21-04-2017

Re: email accout

Hi Dave,

Unfortunately we'll only be able to retain your emails after cancellation if you ask for this before the account's cancelled (or we've made an error). Feel free to PM me your username if that's the case and I'll be happy to arrange.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Aspiring Legend
Posts: 11,262
Thanks: 3,694
Fixes: 136
Registered: ‎24-02-2012

Re: email accout

Sounds like Dave's out of luck then, @Gandalf , because he obviously didn't ask at the time of cancellation.Sad

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,307
Thanks: 9,211
Fixes: 1,478
Registered: ‎21-04-2017

Re: email accout

Sadly that may very well be the case Sad

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team