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email accout

dougle25
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-02-2010

email accout

Hi  I have had to leave Plusnet long story .

Iam able to still access my emails or have i lost them all ?

Thanks

Dave

7 REPLIES 7
jab1
Legend
Posts: 16,573
Thanks: 5,211
Fixes: 244
Registered: ‎24-02-2012

Re: email accout

@dougle25 When did you leave them? There is the option to retain an 'email-only' account, but it should really be requested before you start the leaving process.

John
dougle25
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-02-2010

Re: email accout

About 2 weeks ago 

jab1
Legend
Posts: 16,573
Thanks: 5,211
Fixes: 244
Registered: ‎24-02-2012

Re: email accout

You may be lucky then - they may be able to set one up. I would suggest contacting them by phone ASAP. Do not take this as a guarantee though, accounts are deleted fairly quickly.

John
dougle25
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-02-2010

Re: email accout

Thanks John

I will do that .

Dave

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: email accout

Hi Dave,

Unfortunately we'll only be able to retain your emails after cancellation if you ask for this before the account's cancelled (or we've made an error). Feel free to PM me your username if that's the case and I'll be happy to arrange.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 16,573
Thanks: 5,211
Fixes: 244
Registered: ‎24-02-2012

Re: email accout

Sounds like Dave's out of luck then, @Gandalf , because he obviously didn't ask at the time of cancellation.Sad

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: email accout

Sadly that may very well be the case Sad

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet