cancel
Showing results for 
Search instead for 
Did you mean: 

Weird Plusnet email issues

o2refugee
Grafter
Posts: 37
Registered: ‎14-06-2013

Weird Plusnet email issues

I think it is about time PN rationalised their email addresses and accounts. I remember having trouble in the early days when I had one of their original accounts. The system is just about useable, but in conjunction with Thunderbird's isiosyncracies it is impossible to setup 2 email accounts with the same server address and PN account ID. Thunderbird is not happy about 2 accounts on the same server, but the killer is the fact that they both the same account name.
The PN system forces you to need to access multiple email addresses as they cleverly send communications to Postmaster instead of your main email address, and the only way is to set up an alias so they end up in the same account in Thunderbird.
I think other email clients are not as restrictive as Thunderbird on this, but the PN address is archaic and I don't think it still needs to use the clumsy format john@user.plus.net etc.
What is the chance of changing in the near future, or are PN just assuming they will be absorbed by BT and we will all have a BT address eventually.
10 REPLIES
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Re: Weird Plusnet email issues

Quote from: o2refugee
Thunderbird is not happy about 2 accounts on the same server, but the killer is the fact that they both the same account name.
The PN system forces you to need to access multiple email addresses as they cleverly send communications to Postmaster instead of your main email address, and the only way is to set up an alias so they end up in the same account in Thunderbird.

I'm missing something here, I think.  I assume it is Thunderbird that has duplicate account names, not Plusnet, and as this is just an identifier for your purposes, surely one can be renamed and both mailboxes can then be accessed?
Normally, your main e-mail address is also defined as the "catch-all", so postmaster e-mails will go there as well without an alias, though the "catch-all" can be changed or removed. You can also filter the messages into a different folder in Thunderbird.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Superuser
Superuser
Posts: 9,816
Thanks: 1,190
Fixes: 68
Registered: ‎06-04-2007

Re: Weird Plusnet email issues

I must also be missing something. I have 5 Plusnet mailboxes on my account set up for IMAP access in Thunderbird. Didn't have any difficulty setting those up. Also POP3 access to an account with a different provider.
David
o2refugee
Grafter
Posts: 37
Registered: ‎14-06-2013

Re: Weird Plusnet email issues

I have no problem in Thunderbird with several accounts from different providers. Along with lots of others on the web I have difficulty setting up more than 1 email account in Thunderbird using the same email server. It seems to be more of an issue with later Thunderbird versions.
What it seems to object to most is the field Thunderbird calls "user name" in the server settings, which corresponds exactly to the email address in my other email provider, but with Plusnet this field has to be the broadband account name ( ie no @plus.com etc) and will be the same for all Plusnet email addresses related to that broadband account.
This is when Thunderbird objects to duplicate server etc.
I have tried all variants of configuration and all suggested getarounds without success. I don't see how I can be misunderstanding the configuration here as the first Plusnet account is OK.
I would be interested to know how you configured your multiple Plusnet accounts in the same Thunderbird instance?
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Re: Weird Plusnet email issues

Quote from: o2refugee
What it seems to object to most is the field Thunderbird calls "user name" in the server settings, which corresponds exactly to the email address in my other email provider, but with Plusnet this field has to be the broadband account name ( ie no @plus.com etc) and will be the same for all Plusnet email addresses related to that broadband account.

That set-up gives access to the same mailbox from both instances, so one is redundant anyway. If you have multiple mailboxes, then the "user name" is a compound, "user+mailbox", for the additional mailboxes which would be handled as you expect. If your intention is to selectively download emails from one mailbox using two "Thunderbird accounts", then filters would do a similar job of separating mail into different folders. If you really want to selectively download messages based on headers, then Pegasus mail is the only POP3 client I know that will filter at the server level.
When the account is set-up, you get one mailbox  and this receives all e-mails ending "@user.plus.com". If you want a group of emails to go to a different mailbox, you can create a new mailbox, eg postmaster, and mail to postmaster@user.plus.com will go there - accessible through the Thunderbird user name "user+postmaster" and the corresponding mailbox password. To get additional emails into that mailbox you have to use an alias (or redefine it as the catch-all, at which point only e-mails to the primary address will go to the original mailbox unless there are alias definitions set up).
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Weird Plusnet email issues

I have 11 Thunderbird accounts configured on Plusnet plus a Google mail account - the problem is definitely the way you have configured it and not a Plusnet or Thunderbird problem.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Luzern
Seasoned Pro
Posts: 3,418
Thanks: 359
Fixes: 3
Registered: ‎31-07-2007

Re: Weird Plusnet email issues

9 consisting of  6 POP3, 1 IMAP, Gmail, Hotmail, and it works like a dream. The only nuisance is the partially manual set up procedure for server settings in Thunderbird.
And I'm a 20watt bulb, not a chandelier in things computer Grin
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: Weird Plusnet email issues

Quote
An I'm a 20watt bulb, not a chandelier in things computer

Then  I must be a mere glow worm..........what's ThunderbirdHuh? Undecided
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Re: Weird Plusnet email issues

Thunderbird is an e-mail and newsgroup client (as is outlook) that is not limited to Microsoft Windows systems Roll eyes
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Superuser
Superuser
Posts: 12,777
Thanks: 4,037
Fixes: 26
Registered: ‎22-08-2007

Re: Weird Plusnet email issues

Dohhh!  There was me thinking it was one of six transportation vehicles used by International Rescue!
Plusnet Help Team
Plusnet Help Team
Posts: 13,549
Thanks: 253
Fixes: 69
Registered: ‎27-04-2007

Re: Weird Plusnet email issues

Quote
What is the chance of changing in the near future, or are PN just assuming they will be absorbed by BT and we will all have a BT address eventually.


Shocked We don't really share that dark a view of things to be honest! Smiley
We probably won't change the format of our email addresses but it sounds to me like you'd prefer to use an email address based on more personalized domain name, which is possible with us.
for example's sake if you owned the domain o2refugee.co.uk you could use anythingyoulike@o2refugee.co.uk the "anythingyoulike" bit implies that would be the name of a mailbox set up on your systems and the domain would need to be registered with us or another domain host and be listed on your account.
Just let us know if you want to go down that route and need more advice on it.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team