In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
I have been, and am still, having the same issue. I have tried logging into Greenby but get rejected, so I take it I haven't been migrated yet. I use yyy@xxx.plus.com email addresses.
I have also tried different browsers, clearing cookies etc.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
I wonder if, as part of the preparation for the migration, certain files were made read only or certain tables made read only.
Alternatively there could be queries used for the process of identities that have been modified to accommodate the new platform after the migration but the current menus are either calling the wrong ones or the ones they call are correct but attempt to modify objects on a platform they do not control...YET.
No that is not the case. The webmail service is already migrated. This aspect of the service is not part of the mail platform back ends which have not yet started migration for Plus.com users. Guessing at what this might be only creates FUD.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Ah-HA!! It turns out that entering new identities on the PlusNet Webmail portal was actually writing to the Greenby database. Now I've been migrated, the many attempts I made are all visible in the Greenby portal. Just in case you are as blind as me, they are in Settings / Identities.
