We're reaching out to let you know that we were unable to deliver some message(s) to your email
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- We're reaching out to let you know that we were un...
We're reaching out to let you know that we were unable to deliver some message(s) to your email
24-09-2025 3:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're reaching out to let you know that we were unable to deliver some message(s) to your
email address due to security restrictions on your mail server.
It appears that your system settings is currently blocking incoming messages.
On top of not being able to access 2 of my accounts via Outlook pop3, i am now getting this message from clients on my main account that was working!
This is all turning into a bit of a shambles, and no one from Plusnet seems to have any anwsers yet 😞
Regards
Stuart
Re: We're reaching out to let you know that we were unable to deliver some message(s) to your email
25-09-2025 10:44 AM - edited 25-09-2025 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PN is blacklisted on several mail servers; try changing your SMTP client to OUTLOOK;
https://www.lifewire.com/outlook-pop-server-settings-1170670
I don't use PN as ISP any more; I use M/S Exchange as my mail server, which when you set
up Outlook, and opt for POP3 is the default.
Re: We're reaching out to let you know that we were unable to deliver some message(s) to your email
25-09-2025 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That advice will only serve to cause more / different issues. SPF directs that only Plusnet SMTP servers are authorised to send on behalf of Plusnet (et al) addresses. Changing to another SMTP service will break SPF validation - at best it will then be treated as spam at worst its delivery will be blocked.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- We're reaching out to let you know that we were un...