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Waitrose email no outgoing

Firept
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-11-2021

Waitrose email no outgoing

Hi. After all the problems we have all endured over the last week or so I still have no outgoing emails on my legacy @waitrose.com account.

I have tried webmail I can log in and see all my emails but I cannot send outgoing I keep getting " 'SMTP error 535' "

if I send from Thunderbird  I again get :-

"Login to server smtpmail.waitrose.com with (myusernername)@waitrose.com failed."

I also  get:-

" Unable to authenticate to outgoing server (SMTP) smtpmail.waitrose.com. please check password and verify the 'Authentication method ' in 'Account settings | outgoing (SMTP'."

 What is curious is that I am already logged in to my mail account  and that my password has been accepted  I can read all my mail both in T'Bird and in Webmail any any clues as to what is wrong?

It would appear that there is no connection to either the SMTP server where waitrose.com email lives or the password authentication from the mail account is not being passed on or the password check between the systems is corrupted.

Yes I have tried the help desk and very helpful but no solution Sad

I have left it until now hoping it would all be sorted but no.

Anyone else having this problem?

Paul.

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,248
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Waitrose email no outgoing

This forum is for PLUSNET customers;
try
https://www.johnlewisbroadband.com/support/

Haven't used T Bird for years, but never allow that programme to try
& set the settings automatically.
Firept
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-11-2021

Re: Waitrose email no outgoing

Thanks for the info but unfortunately Waitrose email is provided by Plus|Net

Baldrick1
Moderator
Moderator
Posts: 9,639
Thanks: 4,330
Fixes: 346
Registered: ‎30-06-2016

Re: Waitrose email no outgoing

@Firept 

See https://webmail.waitrose.com/

Jhon Lewis Broadband is run by Plusnet as a totally separate company.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Firept
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-11-2021

Re: Waitrose email no outgoing

Thanks for the information. I appreciate that it may be a separate financial arrangement between John Lewis and PlusNet as is the PlusNet/BT/EE arrangement but no doubt they are all run from the same Server farm and DR sites. I need some one with knowledge of how the network is put together so that it give me a fighting chance when I go back to the Helpdesk to try and guide them in the right direction.

Firept
Newbie
Posts: 4
Thanks: 2
Registered: ‎21-11-2021

Re: Waitrose email no outgoing

Fantastic all now solved. Helpdesk sorted it out Thank you Georgina.

2 passwords in conflict it would appear.