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Using custom domain for e-mail reply too

m0bov
Newbie
Posts: 6
Registered: ‎22-02-2014

Using custom domain for e-mail reply too

51 minutes ago

Hi all. My parents were moved to Greenby, but they have e-mail forwarding setup from Godaddy to their custom domain.

 

It seems to have stopped working, when you try and send an e-mail, it says sender address invalid.

 

We are using Apple devices.

 

Do Greenby allow you to send with an alternative reply to address? I tried the alias function, but it only specifies address with the original plusnet domain.

 

Otherwise we will need to look at GoDaddy for an e-mail provider.

 

Thanks.

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MisterW
Superuser
Superuser
Posts: 20,147
Thanks: 9,055
Fixes: 580
Registered: ‎30-07-2007

Re: Using custom domain for e-mail reply too

43 minutes ago

The plusnet smtp server was migrated to Greenby a few days ago and its no longer possible to send from a domain address that's not hosted by Plusnet/Greenby 

Its been discussed at length in a number of threads including

https://community.plus.net/t5/Email/Can-no-longer-send-emails-from-most-of-my-email-addresses/m-p/20...

https://community.plus.net/t5/Email/Greenby-migration-now-I-can-t-send-emails-Raging/m-p/2060261#M63...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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