Update on Plusnet email migration to Greenby

[#1]

Taken from greenby faq

I have domain registrations with Plusnet. What will happen with those?
Greenby will take over the management and renewal of your domains. Plusnet will honour any free domains where applicable and renew them for the next 2 years. All other domains will be charged at Greenby's standard renewal rates: £7 per year for .co.uk, .org.uk, or .uk domains, and £12 per year for .com, .net, or .org domains. Once your account is migrated to Greenby, you can log in to your dashboard and visit the "Domains" section to view your domains, their renewal dates, and applicable costs.

[#2]

@njay well that seems to disagree with the Greenby response to @sandytrains , what a surprise 🙄

Having rethought my previous post , I suspect that you are correct , both the registration and hosting of the domain will move to Greenby.

I cant see any way that Plusnet would be able to bill for the domain registration after the 2 yrs free and they wont want to continue providing it for free.

Although I'm not sure how

Plusnet will honour any free domains where applicable and renew them for the next 2 years

will work in practice ? PN currently renew the domains annually. If they transfer the registration immediately when the account migrates then Greenby will have to renew for the next two yrs (for free). If they don't transfer the registration immediately and continue to renew annually for 2 yrs and then transfer registration it gets messy!

Unless PN plan to renew the domain for 2 yrs BEFORE the account migrates ?

[#3]

@MisterW

Tbh i dont think its fully defined as following taken from plusnet faq dated sept 2025

What happens to my domain name(s)?
Greenby has expertise in domains, so they’ll also take on these services. If you have a domain name registered with Plusnet we’ll be in touch soon, with information and instructions on what you’ll need to do to keep your domains.

If you don’t have a domain service already, then you will not have one when you migrate over to Greenby.

What i am not sure about is the free domain bit as i vaguely recall the hosting/registration of 1 personal domain when it was offered was £1p/m add on i.e. wasnt free.

[#4]

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@James_B wrote:

Update 18 December 2025: We'll be pausing migrations over the festive period from 19 December until 6 January.

What’s happening?

It would be nice to have an update dated now, June 2026.

Is there any way a user can find out whereabouts in the queue their migration is?  If not, can a broad indication of how much longer will the migration take?  A few weeks? A few months? By the end of 2026?  Q1 2027?

[#5]

@stuck  wrote: Is there any way a user can find out whereabouts in the queue their migration is? If not, can a broad indication of how much longer will the migration take? A few weeks? A few months? By the end of 2026? Q1 2027?

I'm surprised that not enough people ask this question. Do they simply shrug and move on to another provider? The last update on the migration was six months ago! It's a revelation of how Plusnet and its BT owners regard their customers.

[#6]

What doesnt help is migration of PN users to EE who wish to keep a landline number is independant of email/domain/webspace migration to greenby

It means as the weeks go by more users are having to decide if keeping landline (move to EE) or keep PN email (move to PN sogea/FTTP) is more important to them.

Appreciate there is away around this by additionally porting number to 3rd party voip once sogea/fttp complete but the vast majority of users wont appreciate this is even an option

The frustration is that those long term users who may also have domains/webspace are towards the back of the migration to greenby so i believe are more likely to encounter this decision point

[#7]

Yes that is exactly the problem I have. I'll move in a month and trying to convince Plusnet to move me before or at least let me pay the monthly fee w/o broadband until moved to Green by

Has anybody tried that ?

Thank you
Markus

[#8]

M-M

So, you think (or have you read?)when PN transfer hosting and associated landline to EE in "30 days" from their message we will no longer be PN customers so web hosting/mail will just stop? At that point will our domain names just vanish? If so what is the best action to take right now??? 

[#9]

... maybe should have addressed last message to njay?...

[#10]

@sandytrains

The PN faciliated move to EE once complete isnt a move of any hosting. It closes down your PN account and the services it provides.

Have a read of

https://community.plus.net/t5/Everything-else/Transfer-out-domain/m-p/2045910

As per that thread I would suggest moving the registration and hosting of your .uk domain to another hosting provider such mythic beasts. There are plenty of us that can advise