Update on Plusnet email migration to Greenby

[#1]

"I tried to log on to Green by just in case it has been migrated, but they don't recognise my email address."

Try logging in using a browser in "private " mode, this worked for me.

[#2]

www.greenby.com
Username: <username>.plus com (omit the .plus.com
Password: <Plusnet account password for username>

[#3]

Hi Tony @plusnettony 

Well, I have seen an interesting problem.

I have now moved to EE for BB & Home Phone and as far as I am aware my email PN addresses have fully migrated to Greenby a goodly few weeks (months?) ago.

My PN account was out of contract and when I log in to the PN portal I am informed that 'If you have got a Plusnet email address linked to your account this will no longer work'

Note my official switch to EE was the 11th June.

This evening when sending from my PN addresses I get this error message:-

"Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted"

Of note that when I log in to Greenby and use their webmail function to send it works.

So, firstly has there been a global issue on the PN email server i.e. are others seeing what I have seen?

And secondly, have I indeed been fully migrated to Greenby or not i.e. is the error I am seeing due to my PN account now being closed?   FWIW I have been sending & receiving for some while now on those email addresses so I not unreasonably assumed that I was fully on the Greenby platform.

In summary, is what I am seeing a temporary glitch................if so fine but if there is an underlaying issue around the PN to Greenby migration, please let me know.

FWIW I do have in place alternative email arrangements but not all my contacts have been informed yet as I have been doing so progressively. 

[#4]

@Routefinder  change your outgoings server to relay.force9.net

It's a known (temporary) problem with closed Plusnet accounts

[#5]

Thanks for the suggestion but sadly that did not do the job.

[#6]

are you using Outlook as the email client ?

[#7]

On my PC yes, I use Outlook 2024 (part of my Office 2024)

But my test of the change you advised was on my mobile phone where I use Blue Mail......with all the previously advised and working settings as Outlook. It fails on the Outgoing only.

Edit ~ POP3 is ok as the PN Community forum updates come through fine

[#8]

what credentials are you using for the outgoing server ? if not already , then use the same as the incoming

[#9]

Yes, here are the screenshots from my phone

[#10]

That shows the outgoing server as relay.plus.net

[#11]

Yes, I know.....as mentioned above I did try relay.force9.net but the Bluemail 'test' of the outgoing step failed so i backed out and it reverted to its original as you see in the screenshot.

This is what I see with the Force9 entry or indeed the PN relay entry

[#12]

@Routefinder 

relay.plus.net will not work when the Plusnet account has been closed, since its routed directly to the Plusnet server and will check credentials against a Plusnet account (which now doesnt exist!)

relay.force9.net is routed via the Greenby proxy, so for a migrated account , it will check against the credentials held on the Greenby system.

Sinec the incoming mail.plus.net IS routed via the Greenby proxy, If the creds work for incoming , then those exact same creds should work for outgoing using relay.force9.net

[#13]

I am fully migrated to Greenby.
Several mailboxes. All send via relay.plus.net.
I was informed there was no need to change existing server settings.
Using port 465 SSL/TLS, signed in using mailbox username and password.

[#14]

@jkg 

I am fully migrated to Greenby.
Several mailboxes. All send via relay.plus.net.

I was informed there was no need to change existing server settings.

That's absolutely correct, that should be the case. Currently it still is, as long as you still have a Plusnet account!

Eventually once relay.plus.net has been moved to the Greenby proxy then that will then be the case irrespective of whether a Plusnet account still exists. 

[#15]

@MisterW Your insight and knowledge is much appreciated but why the heck hasn't (unless I missed it somewhere?) Plusnet published all this on their own site or indeed also on the Greenby site???

Having said that, as mentioned, when I tried the Force9 setting Bluemail could not authenticate the connection. So what can I try next in the absence of specific help from neither PN nor Greenby???

At this time, at least the POP3 receiving is still functional.