Update on Plusnet email migration to Greenby

[#1]

Did anybody else get a letter from BT that their landline will not support anymore a non BT broadband provider and I should move to BT and consequently lose my plus.com email as it is not yet migrated to Greenby ? 

And talking to Plusnet they cannot tell me when I move nor have landline based customers prioritized.

Does anybody know when BT stops landline service exactly ?

Thank you 

[#2]

Surely you may keep your plus.com email address, it will eventually be migrated. But if you are not a Plusnet customer you'll have to pay £15 per year.
AFAIK most broadband providers offer a phone service, albeit digital.

[#3]

If you are currently on FTTC with Plusnet, including a land-line, there is no  reason why you cannot ask PN to move you to a SOGEA connection (FTTC without a landline) and move your phone number to an independent VOIP provider within 30 days of the SOGEA connection going live.

The Openreach  copper network will be in place for a number of years yet, and will continue to provide internet connection from those non-BT  providers who have agreements with OR. The claim that the network will only allow a BT Group company's connection is fantasy.

[#4]

@jkg 

Surely you may keep your plus.com email address, it will eventually be migrated.

No, if you leave Plusnet BEFORE the email is migrated, then the email account is lost when the Plusnet account is closed.

[#5]

As OP received letter from BT, I believe they are BT landline and plusnet as ISP.

So from BTs perpective landline customers either sign up BT as isp too or leave (if out of contract). I.e. they wont support current 3rd party isp such as plusnet.

I suspect we will aslo reach a point where this is enforced i.e. if BT landline customers dont make a decision they will be send bt hub and converted to lowest bandwith connection and who knows what they are planning but maybe only intended for BT Digital voice.

[#6]

@njay 

Be aware that if they leave BT that this will also close the Plusnet account. They are truly between a rock and a hard place.

[#7]

@njay It is possible that @M-M is in that position, in which case personally am not sure of the procedure, but it should still be possible to transfer the number to an independent VOIP service.

[#8]

I left Plusnet years ago, but retained a legacy PAYG email address that has now been migrated. Happy to pay Greenby the £15pa.

[#9]

Yes, aware as only way to keep plusnet account active is to go with plusnet on Sogea (FTTP would have to unavailable as I doubt plusnet will offer Sogea if FTTP available) or FTTP and then retrieve landline number once complete and b4 30 days occurs.

[#10]

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@jkg wrote:
I left Plusnet years ago, but retained a legacy PAYG email address that has now been migrated. Happy to pay Greenby the £15pa.

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I left PN five years ago, in anticipation of what is happening now, have paid for 12 months with Greenby, but that will not be renewed as all my contacts will have my new, totally separate and portable email address.

[#11]

Though not what you have seen but on another none PN related forum a PN customer got this notification in an email....

Now, in the discussion on  that forum it seem the person still has 8 months to run and in his phone call with PN he was told that 'no he must be moved before the end of his contract and that he would be charged an early cancellation fee.  Hie interpretation was that PN see 'move to EE' as a continuation of the original PN contract.

A surmise would be that as PN are changing the contract any cancellation charge would not be levied!  NB he needs the landline phone.

@plusnettony I don't think this person is PN Community member here but if you can throw any light on this I will let them know what you advise.

[#12]

@jkg 

I left Plusnet years ago, but retained a legacy PAYG email address

Yes, I accept you did but the option to retain an email address is no longer available (and hasnt been for at least a year!) to people leaving Plusnet. 

Only if the email account has already migrated to Greenby, will it be retained, since the migration effectively dissociates the email from a Plusnet account. 

[#13]

@MisterW The 'mail only' account option ceased in the same year I moved. Think I might have been one of the last to use it.

[#14]

Its that migration to greenby that is fundamental

Leaves anyone with pstn landline wishing to retain their plusnet email and not have to sign up for 24m plusnet contract & landline to 3rd party voip, hanging on waiting for Greenby migration hoping that pstn closure doesnt happen to them first.

[#15]

@njay  The phone replacement to Voip is less of an issue. Just getting the phones in the different rooms connected to a Voip system is the pain, but possible. The wiring for phone calls in a large house seems still better then trying to get full wireless coverage.

Transferring emails from many places I have registered is the biggest issue i.e. when they verify the change with an email  to the "old" plusnet mail and plusnet email is gone. 😞

So I have to quickly change all places where I use plusnet email or hope to get migrated before the landline disappears 😞