Update on Plusnet email migration to Greenby

[#1]

This is a bit confusing.
I haven’t received any correspondence from Greenby, apart from the initial email from PN on 7 January regarding the upcoming migration. I’ve continued to receive emails on my PN account via IMAP (Thunderbird). When I checked today, I was able to log in to webmail.plus.net and saw all my emails there, including a test email I sent today for verification.  

However, I’ve also been able to log in successfully to Greenby, and the welcome message indicates that my account was migrated on 5 March. Should I still expect access to webmail.plus.net?  

Thanks,
Paul

[#2]

@darkgen 

Should I still expect access to webmail.plus.net?

Yes. The webmail client is now hosted by Greenby. It routes connections via the proxy, so will function as before for both migrated and non-migrated accounts.

Greenby also support a webmail client based on a later version of Roundcube, webmail.greenby.com which again will work with both types of account

[#3]

I am still waiting for my PN emails to migrate between 11/04 and 21/04

[#4]

Will the migration to greenby fixe the Microsoft rejection issue or are their servers equally tainted?

[#5]

My email stopped working on Friday. Today I have paid the fee to Greenby and email is working again - I can send and receive emails either by webmail or my email programs on my computer and phone.

However I am missing 3 days worth of emails - I get roughly 20-30 emails a day on my plusnet account.

Is there anyway of retrieving these? I thought Greenby were supposed to be storing them.

[#6]

My situation was similar. I lost about 5 days of emails that I could not recover.
I believe it was because I had my email set up to use Outlook and to delete the emails on the server after downloading.
Outlook may have been accessing the server, so I think the emails were marked as read and then deleted, even though my Greenby account was not active and was blocking me from receiving them! They never turned up...

Just my thoughts on this mess!

[#7]

@Porthrepta 

"I believe it was because I had my email set up to use Outlook and to delete the emails on the server after downloading.
Outlook may have been accessing the server, so I think the emails were marked as read and then deleted, even though my Greenby account was not active and was blocking me from receiving them!"

Of course, I don't really know, but this doesn't sound logical to me!

If messages were 'downloaded' (by POP3?) from Greenby then they must be on your device, or deleted on there, or the failure is on your device. If using IMAP then (as I understand it) they haven't been 'downloaded' and are only deleted from the server if read (and marked for consequent deletion), on your device. The latter is surely only possible if there was access?

https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol#Message_state_information

[#8]

Had this reply: so emails are gone, don't think I had anything critical during this time.


It appears that your account was temporarily suspended after the free period was over.


During this suspension, the email service was inactive, which unfortunately means that any emails sent to your address would not have been received by the mail server. In these instances, the messages are typically returned to the original sender with a notification that they were undeliverable.


Now that your account is fully active with Greenby, all new incoming mail will be delivered as normal. For any critical emails you were expecting during that window, you would need to ask the senders to resend them to you.

[#9]

I wonder if the following is happening.

Migration email from greenby is being sent but ends up in users spam folder. People dont realise especially using POP3 as you dont see the spam folder. Possibly after 30 days that greenby migration date email is removed from spam folder.
Migration happens but as in most cases doesnt need any changes to user access so user none the wiser....until in the case of email account only users the 30days free use from migration date passes and at that point email no longer received (lost)/sent until payment is made.

[#10]

@njay 

"I wonder if the following is happening.

Migration email from greenby is being sent but ends up in users spam folder. People dont realise especially using POP3 as you dont see the spam folder. Possibly after 30 days that greenby migration date email is removed from spam folder."

Could well be, especially people who have for years relied on their device bound email program - possibly(?) in some cases without clear understanding of how it works. Also, it seems possible the default user Spam settings for Plusnet email accounts were not transferred as is to the new Greenby accounts.

In my case I had spam filtering 'OFF' in my Plusnet email settings but, on transfer to Greenby, the default setting was 'ON' Level 3 (I think) "More Agressive". I was initially finding some legitimate incoming emails being directed to the Spam mailbox. But then, I am a webmail user. 

I don't know about spam being automatically deleted after 30 days. I would have thought not as, AFAICS, messages moved to the Deleted mailbox appear to stick around until permanently deleted.

[#11]

There is a setting in webmail that empties deleted folder upon logout otherwise i believe it does just keep building up until you manually empty it.

As to spam folder, just searched and it returned plusnet article saying 21days but it was old and no longer maintained so not sure.

There is a discard obvious spam setting which AFAICS means emails with high spam score dont even make it into spam folder for user to review. Maybe thats where some legit messages (migration emails?) that have been incorrectly tagged with high score are disappearing to?

[#12]

@njay

I wonder if the following is happening.
Migration email from greenby is being sent but ends up in users spam folder. 

Or it may be going to a default folder that the user doesn't monitor.  My default is postmaster@<username>.plus.com.

I do monitor this, as my email account is set up to receive anything@<username>.plus.com. But I expect many users only monitor specificname@<username>.plus.com.

[#13]

No idea!

But, there were no messages received on my laptop, I think for nearly a week, until Plusnet helped to get my Greenby account sorted, YES Plusnet resolved it for me and I paid my fee.

I used Outlook with Pop3 to check daily.

I checked my Spam folder and also have a catchall address set up, but zilch.

I also sent emails to my Plusnet account from a Gmail and a Protonmail account. Neither got a non-delivered message.

My thoughts were Outlook attempted to collect the mail from the server, Greenby blocked this attempt and didn't process the download, but just perhaps treated the attempt as the mail being read and deleted it from the server.
It's all just trying to guess what may have happened.
I've moved on now, and am in the process of transferring registered accounts to use my Protonmail account which works better on my phone than I ever achieved with Outlook.

[#14]

Did you check your spam folder (for both your usual and catchall addresses) using webmail as spam folder on outlook using pop3 will be empty in both cases as pop3 only synchs inbox folder.

Greenby appear to stop processing/accepting email if payment not made before 30 day free expires. Any email sent to account whilst account not accepting emails including test emails from say gmail or protonmail are lost. What i would expect to happen is non delivery back to sender but doesnt look like that is happening.

[#15]

@njay 
Re "Did you check your spam folder (for both your usual and catchall addresses) using webmail as spam folder on outlook using pop3 will be empty in both cases as pop3 only synchs inbox folder."

I was not aware of that!  I did not check anything using webmail.....
I believe at least the catchall address is synced as I often use random names before the @[username].plus.com and these do go to my Outlook default mail account.