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Update on Plusnet email migration to Greenby

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

EMail  accessible again, but mail sent from Thunderbird still doesn't arrive. I haven't changed any settings on Thunderbird.

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

@solent2  After some hours yesterday email became accessible again.  But mail sent using Thunderbird still isn't arriving, even though it shows as sent and is in the Sent Items folder. I've not changed any settings in Thunderbird mail client, so it's not anything I;ve done that's causing the problem. Items sent using webmail arrive at the addressee, but I much prefer using THunderbird rather than webmail.  It's just all very shaky and frustrating!

cjags
Aspiring Pro
Posts: 548
Thanks: 28
Fixes: 4
Registered: ‎31-08-2007

Re: Update on Plusnet email migration to Greenby

Thunderbird wasn't working yesterday for my wife either. But webmail and mail on her phone was.  Thunderbird came back online in the afternoon and mail is coming in today.  She doesn't send much so not sure if that is working or not (99.9% of mail is spam anyway).

We moved all of our mail away from Plusnet a few years ago but we have a few stragglers who won't or can't change the email address we use.  Sad

solent2
Grafter
Posts: 47
Thanks: 9
Registered: ‎30-05-2018

Re: Update on Plusnet email migration to Greenby

@DavidB all mail was down most of the day for many people - including those still on plusnet, so I guess they have already shunted it all to the greenby servers 🙄.  It said I didnt even have any mailboxes etc etc.  It came back in the evening, and then this morning Thunderbird downloaded all mail from 18th december (when I was migrated).  So I suspect they did that from their backup.  As for outgoing from Thunderbird I actually got myself a free account from SMPTToGo when plusnet failed last year so I use that to send from any of my addresses in Thunderbird and it has been faultless.   Was quite keen on the idea of greenby - so that the gradual shift away from PN could be done at leisure but this is atrocious especially as they dont have proper support contact. 😠

solent2
Grafter
Posts: 47
Thanks: 9
Registered: ‎30-05-2018

Re: Update on Plusnet email migration to Greenby

@DavidB  correction it is called SMTP2Go  flipping alphabet soup.......

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

I will check out SMTP2Go, thanks!

christmas
Aspiring Pro
Posts: 770
Thanks: 19
Registered: ‎16-01-2011

Re: Update on Plusnet email migration to Greenby

Should I migrate from Plusnet to resolve email issues.?

Today I've been attempting to access various medical websites that require a verifying code sent to my email but I don't seem to be getting them.

Just tried another medical website and received the verifying code BUT after the time for its use had expired.

Tried logging into mail on the Greenby website to be told "incorrect email or password". tried their support pages entered email address and was apparently sent a verifying code.....has not arrived.

Plusnet you must have some influence with Greenby having provided them with new customers from Plusnet....it's your brand that this damaging...as you forcibly migrated your customers. 

 

SagaPlus
Grafter
Posts: 36
Thanks: 9
Registered: ‎15-12-2020

Re: Update on Plusnet email migration to Greenby

christmas , I have had much the same problem,. Emails now might appear quickly but they also might not. I have noticed that for me they arrive often in bursts. I am concluding that it is a capacity problem and they are running on the "edge". I use another gmail address for these purposes.

redsox9
Pro
Posts: 306
Thanks: 129
Fixes: 4
Registered: ‎04-06-2016

Re: Update on Plusnet email migration to Greenby

Aggrieved Plusnet and Greenby customers can complain directly to Ofcom. It will not fix the problem but it uses complaints to monitor industry behaviour and takes enforcement action where needed.
Complaints can be submitted online, by phone or by post. Ofcom will only investigate if it gets enough complaints. Most complainants will probably just leave quietly for another email provider. But if you wish to take it further lodge your complaint with Ofcom.
Plusnet's owner BT was fined £2.8 million in 2024 by Ofcom and spent £18 million refunding BT, EE and Plusnet customers.

https://www.ofcom.org.uk/make-a-complaint/complaints-ofcom-deals-with

 

 

SagaPlus
Grafter
Posts: 36
Thanks: 9
Registered: ‎15-12-2020

Re: Update on Plusnet email migration to Greenby

Good idea @redsox9 . I have tried the link but online submission seems to go around and around in circles. Does anyone know whether it is possible to make your case online or by email ?

redsox9
Pro
Posts: 306
Thanks: 129
Fixes: 4
Registered: ‎04-06-2016

Re: Update on Plusnet email migration to Greenby

@SagaPlus 

Ofcom webforms are down for maintenance today until 7.15 p.m. The link is:


https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

 

 

SagaPlus
Grafter
Posts: 36
Thanks: 9
Registered: ‎15-12-2020

Re: Update on Plusnet email migration to Greenby

Many thanks @redsox9 . I will try later. I was going to complain to my MP but this may be a better course. As society trundles on  things change and we often dont appreciate the importance. When I took up a Plusnet email well over 20 years ago  it was a just a way of chatting to friends. Now we use it for hospitals , paying bills , ordering goods and services , savings accounts , council payments. It has become such that it needs to be as reliable as other infrastructures or lots of the way we are being asked to live will fail. 

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

The postal addresses of all the Company Directors of Plusnet can be found here PLUSNET PLC people - Find and update company information - GOV.UK

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

"When I took up a Plusnet email well over 20 years ago  it was a just a way of chatting to friends. Now we use it for hospitals , paying bills , ordering goods and services , savings accounts , council payments. It has become such that it needs to be as reliable as other infrastructures or lots of the way we are being asked to live will fail. "

@SagaPlus, you put it so well!  I absolutely balk at the idea of having to log in, one by one, to every organisation and agency I deal with, in order to change my contact email address.

The last time I spoke by phone with an operative on the Pluset helpline, although she was perfectly pleasant, the message was, in effect, "Well if it works on webmail, it's working. We can't advise on Thunderbird or other email clients".

That just isn't good enough. Plusnet formerly DID advise on email clients, both on their website and on the phone.  And Thuinderbird, like a number of other email  client softwares, is not some tiny, obscure, fly-by-night bit of software; it is a major email software.  I find it much easier to organise my emails there than on Webmail.

I have chnaged no settings at all, (and have not, as far as I can tell, yet been migrated to Greenby) but what was working perfectly well previously, now doesn't work.  It does not feel like a reward for my 29 years of Force9 and Plusnet custom.

DavidB
Grafter
Posts: 25
Thanks: 11
Registered: ‎12-08-2007

Re: Update on Plusnet email migration to Greenby

Well that's just great. Now when I try to send an email by Plusnet Webmail I get "An internal error accurred. Please try again".