Update on Plusnet Email Migration

[#1]

@plusnettony As I deleted them as I got them, I can't 100% prove it - the majority of those look like the same kind of rubbish I was getting up to 3-4 weeks ago, all of which originated from a Google Group account.

[#2]

@plusnettony 

FWIW - I virtually NEVER see spam or phishing emails as they are directed to a separate sin-bin mailbox ... not that it receives many.  Today I received a clear phishing email to my domain name the ilk of which I have not seen in a long time.  If it helps, the whole email is in the shared folder - "Please Review and Sign Document_ PaymentInstruction-ACH".

[#3]

Cheers, I've passed on your examples. 

[#4]

@plusnettony 

Hi Tony

A steady stream adding to the list.....sent to my PN default user email contact address.

[#5]

Thanks for the info.

I these are the same source as Townman's (looks likley), it's been sorted. 

[#6]

I have not received anything from that source since 08:27 today.

Surprized at how long the user remained active on that IP address.  I reported the issue to the IP address owner around midnight this morning ... they responded promptly that they had passed the issue on to the relevant reseller...

Hopefully between that and @plusnettony 's actions, these emails will be blocked by the anti-spam service and (ideally) the ability to send will be closed down.

[#7]

When you say sorted.....?

There was another at 13:31 hrs

[#8]

If you can PM me the headers, I'll pass them on.

[#9]

@plusnettony 

Hi Tony,

I have received no notice of being migrated, but it happened on Monday afternoon, 10 February. The problem is that now I can see the emails that have come in since that time on my Greenby webmail, but the emails before that time haven't been migrated, so I cannot access them currently. I logged into Greenby using my Free-Online username and the password for my Free-Online account.

The problem may be that, because of a past Plusnet glitch I receive my emails on an old Free-Online account, but my broadband is on a newer Plusnet account. Another factor may be that (going by the instructions that the Greenby AI help offered as to how to access Greenby email using another app) Greenby appears to be using the password for my Free-Online account as the password for my Greenby mailboxes, but this not the password that is/was on my Free-Online mailboxes under Plusnet.

Do you know if I just have to wait for the past emails to be migrated, or is there a more serious problem here?

Thank you for your help. I would be really grateful if you could cast some light on this.

[#10]

Hi

I am a newbie and I need some help.please. I hope I am at the right place.

I have had no notification that my totalise.co.uk webmail is or has been migrated and so I do not know whats going on here.

My problem occured on Monday when I lost all the emails in my webmail inbox, everything just disappeared before my eyes.and they not deleted by me. My deleted folder never contained any of the emails that I had lost - I had not deleted them.

Some are very important to me and I need to get them back this is why I am reaching out for your help

My webmail has been so frustrating over the last two months with all sorts of errors preventing the sending of emails,

[#11]

Hi Tony @plusnettony

I copied & pasted the full headers just from the 7 off received yesterday the 12th November but could not PM as the character count exceeded 60,000

Please advise how you wish me to send the info?  If you require truncated headers, please tell me what section of the header to copy to you?

Many thanks

[#12]

Several PMs?

[#13]

@penel1946 

Hi - welcome to the forums. No changes have been made to totalise, so not sure what the issue was here. If you've not downloaded via mail client, they should still be in your webmail. Do you have any folders hidden? 

[#14]

@Hiems89 

Your Free-online and Plusnet accounts are totally separate.

I can't check this as I don't have your FOL username, but it seems likely that your free-online account transferred over to Greenby. For the time being, if you have or use your Plusnet email address, this will remain with us (until a future date when it doesn't). 

Its possible you may have had a few minutes where mail wasn't there during the transfer, but I'd expect any email on FOL prior to the move to be there now. 

[#15]

@penel1946 

Do you have another email client configured as POP3?

Do you see new emails in the webmail client?  Do they then disappear?

It is not unheard of for a third party who has gained access to a mailbox to set up a POP3 client to download and clear out a mailbox.  Changing the password might be an appropriate consideration.

@plusnettony is it viable to determine if the mailbox has been accessed in this manner please?