Unable to send/receive emails

[#1]

Hi,

I have a legacy email "franklam at freenetname . co . uk" and my domain email "xxxx at lam . org . uk" accounts.

Since yesterday, I am unable to send/receive emails on my registered domain email account but no problem with the "freenetname" account.

Same with webmail, I can log into my "freenetname" account but unable to log into my registered domain accounts.

I don't think I've been migrated to Greeby yet.

Hope someone can help.

Thanks.

[#2]

You've not been migrated to Greenby.

I've seen a couple of reports similar to what you're seeing so it would be good if you could confirm the following for me please 

Am  I right in saying you go to webmail.plus.net and 

enter  --- username @freenetname.co.uk and it works

enter - user @domain name .co.uk fails to work

you normally enter user @domainame and it worked until yesterday ? 

[#3]

@plusnettony thanks for picking this up.

Yes, exactly as you described.

[#4]

Thanks, I've raised to one party and await news. 

[#5]

I've just had an update to say a bug was found after some changes yesterday and this is actively being investigated. 

[#6 · Accepted solution]

Should be fixed now, can you confirm if it's working? Thanks. 

[#7]

Thank you @plusnettony, everything's back to normal, bug is fixed.

Appreciate your and your team's super quick respond and fixed.

[#8]

With brevity and appreciation in mind, I stumbled across this issue last night.  Was the same this morning but I see since resolved.  BIG THANKS from me too!

Jonty.