Unable to send email using Three MiFi dongle
Could you confirm which version of Outlook you are using please.
To add to the above:
The point of using smtp-mbb.three.co.uk is that it allows you to set your Plusnet email address as the senders address (the normal three server doesn't allow that). You have to use the three login and password - not your Plusnet ones.
The point of using smtp-mbb.three.co.uk is that it allows you to set your Plusnet email address as the senders address (the normal three server doesn't allow that). You have to use the three login and password - not your Plusnet ones.
It's a long time since I set it up, so memory is a bit hazy, but if I remember correctly, I don't think you do need your three username & password in the email client. You have already given those to make the connection, so I don't think the smtp sever asks for them again unless you are using authentication - which we are not (& mustn't), in this situation.
I can't easily check for certain, because Thunderbird never shows even if a password is stored, much less what it is. I can see that the three server settings box has the username as 'unspecified' & I know it doesn't ask for it as it sends mail.
You are correct about the importance of specifying three's mobile smtp server rather than their standard one. It's confusing, because most of their help documentation refers to the standard server (or it did when I last looked, which must be a couple of years ago now) & I remember it was a real detective game to get the name of the correct server. The '-mbb' (mobile broadband?) is the vital distinction to be able to use your own email address - not necessarily your Plusnet one. Just as well, because I don't have a three email address - I don't think it's a service they provide to their mobile broadband customers.
I think there must be more help on this topic scattered about this forum now than there is on three's own help pages. If anyone with technical writing skills wanted to collate it all into a Library article, I'm sure it would be welcomed. Might even be able to flog the result to three as well!
I can't easily check for certain, because Thunderbird never shows even if a password is stored, much less what it is. I can see that the three server settings box has the username as 'unspecified' & I know it doesn't ask for it as it sends mail.
You are correct about the importance of specifying three's mobile smtp server rather than their standard one. It's confusing, because most of their help documentation refers to the standard server (or it did when I last looked, which must be a couple of years ago now) & I remember it was a real detective game to get the name of the correct server. The '-mbb' (mobile broadband?) is the vital distinction to be able to use your own email address - not necessarily your Plusnet one. Just as well, because I don't have a three email address - I don't think it's a service they provide to their mobile broadband customers.
I think there must be more help on this topic scattered about this forum now than there is on three's own help pages. If anyone with technical writing skills wanted to collate it all into a Library article, I'm sure it would be welcomed. Might even be able to flog the result to three as well!
Quote from: Matt Hi all,
I've done some checking and it looks like this has been enabled on relay.force9.co.uk and relay.free-online.co.uk but there's something that needs changing before it'll work on plusnet (I think it's a firewall config). We'll chase our networks team about that one, but in the mean time anyone on plusnet can use either of the above two servers on port 587 and it'll work fine.
Not in my case it won't.
Tried everything here and on other forums, nada.
This is very frustrating. I even installed Thunderbird and created a fresh account in that and nothing works.
I even had a friend help me and he couldn't sort it either.
Okay, I'm working with someone who has exactly the same set up as me with the exception that he isn't with plusnet.
We set our macbookpro's side by side with our own Three MiFi dongles hooked up to the internet then we both logged into each others MiFi dongles (it's okay we're consenting adults) What was the difference?
He could send and receive email using mac mail on both three dongles. I on the other hand can only receive.
Conclusion: Plusnet is the problem not Three dongle.
Can someone make a concerted effort at plusnet to get this resolved. We spent two hours last week trying to sort this using all possible combinations of previous solutions on the plusnet forum (and elsewhere) but I still can't reply to emails unless I go into webmail which is not convenient.
Regards
We set our macbookpro's side by side with our own Three MiFi dongles hooked up to the internet then we both logged into each others MiFi dongles (it's okay we're consenting adults) What was the difference?
He could send and receive email using mac mail on both three dongles. I on the other hand can only receive.
Conclusion: Plusnet is the problem not Three dongle.
Can someone make a concerted effort at plusnet to get this resolved. We spent two hours last week trying to sort this using all possible combinations of previous solutions on the plusnet forum (and elsewhere) but I still can't reply to emails unless I go into webmail which is not convenient.
Regards