Unable to perform operation. No free disk space
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03-11-2022 8:51 AM
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I have a legacy Totalise email account and have not been receiving emails for the past day.
I've deleted a large number of emails and have cleared the Deleted folder in case it is a space issue but I still am not receiving emails as normal.
When trying to move emails between folders I still get the message "Unable to perform operation. No free disk space."
I cannot get through to help by phone as there are only options for Plusnet products which do not include Webmail.
I have urgent emails due to come through - please help!
Thank you
Fixed! Go to the fix.
Re: Unable to perform operation. No free disk space
03-11-2022 12:11 PM
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How are you accessing the mailbox?
Webmail or a mail client on your PC / phone...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Unable to perform operation. No free disk space
03-11-2022 12:52 PM
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Thank you for responding.
Both Plusnet webmail (https://webmail.plus.net/), which I have used for years, and mobile client.
The issues I have described are all from webmail.
Re: Unable to perform operation. No free disk space
03-11-2022 1:01 PM
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After deleting the content of the deleted items folder, use the compact folder option. Alternatively, use some of the advice below, which speaks of deleting without moving to the deleted items folder.
Culling mailbox contents
If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.
If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!
Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...
- Flag the message for deletion instead of delete
- If moving messages to "Deleted Items" fails, permanently delete them
- Compact Inbox on logout
Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.
Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to perform operation. No free disk space
03-11-2022 2:16 PM
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I have tried these and had compact on logout already set.
I have unticked Compact, logged out, logged back in and reticked,then logged out and back in without success.
I am occasionally now seeing 'Internal Server Error' flashing up.
Perhaps I need a Plusnet tech to check my particular account?
Re: Unable to perform operation. No free disk space
04-11-2022 8:30 AM
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Townman has been very helpful however I still have the same issue.
As stated above, I cannot get through to a human at Plusnet for a webmail issue - if any Plusnet staff or someone with a means to contact one sees this, could you please put me in touch?
Many thanks
04-11-2022 10:37 AM
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@markcohen wrote:
The issues I have described are all from webmail.
Can you delete using the mobile client?
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unable to perform operation. No free disk space
04-11-2022 11:47 AM
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I can delete using a client and I can also send emails.
Re: Unable to perform operation. No free disk space
on 04-11-2022 11:55 AM - last edited on 04-11-2022 12:23 PM by Baldrick1
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Deleting from the client seems to have to kicked something off - I am now receiving emails.
thank you very much for your help.
Moderators Note
Fix moved to the post that resolved the problem.
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