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Unable to get to manage my email

friendinneed
Grafter
Posts: 29
Registered: ‎28-11-2014

Unable to get to manage my email

If I click on "manage my email"  link, I get a blank page with the following source
<SCRIPT language="javascript"><!--
window.location = '/error.html?hostname=portal07
&strErrorRef=ERROR141726687670687500';
// -->
</SCRIPT><NOSCRIPT><META HTTP-EQUIV="refresh" CONTENT="00;URL=/error.html?hostname=portal07
&strErrorRef=ERROR141726687670687500"></NOSCRIPT>

The address on the page is
https://portal.plus.net/my.html?iBM6ixw%2FMsunCk0SoAvZoHAqsv5wvha0fPp8vZaW4lks4EZu8UeyMA%3D%3D&redirected=yes

Is there another way to get to that section?
10 REPLIES
Superuser
Superuser
Posts: 13,041
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Unable to get to manage my email

How recently did you join PlusNET?
Do you have the mail option included in your package?
friendinneed
Grafter
Posts: 29
Registered: ‎28-11-2014

Re: Unable to get to manage my email

Quote from: Townman
How recently did you join PlusNET?
Do you have the mail option included in your package?

Still waiting for a botched transfer to be sorted, but a couple of days ago.
What mail option?
In the help sections it says that mail can be set up after ordering, and gives the link to do so. It is that link that is screwed
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Unable to get to manage my email

There are two ways to get to Manage My Mail. You can login to the Member Centre probably a good idea to check you can do that first, which is https://portal.plus.net/index_nlp.html ; and then click on Email Settings under My Account on the LHS, then Manage My Mail in the box,  or go directly (via login) with https://portal.plus.net/manage_my_mail . All the red bits are links, try each of them.
HTH.
friendinneed
Grafter
Posts: 29
Registered: ‎28-11-2014

Re: Unable to get to manage my email

Thanks for that, Anotherone, but my point was that those links (apart from the standard portal one) fail, just giving a blank screen with the html quoted above
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Unable to get to manage my email

My links are slightly different from what you'd quoted, although the url does change when you get to the page (whatever it ends up displaying).
Can you log into the member centre at all?
friendinneed
Grafter
Posts: 29
Registered: ‎28-11-2014

Re: Unable to get to manage my email

No problem logging into the member centre, but when I click on your link "https://portal.plus.net/manage_my_mail ", I get a redirect to https://portal.plus.net/my.html?iBM6ixw%2FMsunCk0SoAvZoHAqsv5wvha0fPp8vZaW4lks4EZu8UeyMA%3D%3D&redir...
markfrompompey
Grafter
Posts: 39
Registered: ‎27-11-2014

Re: Unable to get to manage my email

Quote from: friendinneed
No problem logging into the member centre, but when I click on your link "https://portal.plus.net/manage_my_mail ", I get a redirect to https://portal.plus.net/my.html?iBM6ixw%2FMsunCk0SoAvZoHAqsv5wvha0fPp8vZaW4lks4EZu8UeyMA%3D%3D&redir...

I got the same as this when i first signed up but was still using my old isp internet connection. However, as soon as I tried when my new plusnet connection was installed it then worked fine. So I am guessing it could be possible it will only work through plusnet connection. That's the way it would seem anyway.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Unable to get to manage my email

That I suppose is quite likely, but odd. It may be a security measure to prevent changes from non-Plusnet addresses.  That re-directed page in your link is indeed blank (for me too). What do you get if you login to the Portal then click Email settings on that LH menu?
friendinneed
Grafter
Posts: 29
Registered: ‎28-11-2014

Re: Unable to get to manage my email

Quote from: Anotherone
That I suppose is quite likely, but odd. It may be a security measure to prevent changes from non-Plusnet addresses.  That re-directed page in your link is indeed blank (for me too). What do you get if you login to the Portal then click Email settings on that LH menu?

That worked, thank you
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Unable to get to manage my email

Did it provide you with the Manage My Mail link that worked?