Unable to access email on phone or through webmail

[#1]

Fine if the notification of migration could be relied on to actually get through as given thr number of posts with people saying theyve never seen it suggests it ending up in spam folder (or if discard obvious spam maybe not even getting that far) which clears after 21days i.e. 9 days before 30 day freeze for non broadband customers

Still dont understsnd why notification of migration doesnt go to both the default plusnet mailbox AND the account contact email like billing does as these are 2 different addresses increasing chances of people seeing the notification?

[#2]

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@jab1 wrote:

"Therefore, @Boris27 , you had 30 days from the migration  date to pay to retain it, or you lost it."

Understandable if they actually informed me of the migration. Checked my contact email spam folder and nothing there either.

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[#3]

@Boris27 The notification actually goes to your 'postmaster' address - 'yourusername@yourusername.plus.com'.

[#4]

Depends what users have done with catch all option in plusnet account manage my mail

The default is catch all turned ON and redirects to username@username but it can be changed to another mailbox or even turned off

Given billing uses postmaster@username which doesnt actually exist as a mailbox by default it gets redirected to username@username mailbox.

Havent tried but what happens to email by a sender using postmaster@username if catch all is turned off?

In the case of billing its also sent to account contact email address so i guess users still hopefully get notified of billing but if migration email only sent to postmaster could this be an issue if default catch all has been changed?

[#5]

There was no migration notification sent to either my contact email (hotmail) or my username@username.plus.com address - unless they sent the notification after migration which would be stupid - but anyway I’m ditching and relying on hotmail and gmail from now on.