Unable to SEND emails since switch to EE

[#1]

I still can't send emails in spite of trying just about every variation of outgoing server settings suggested here.

I am going to contact Greenby directly.

This issue began immediately after Plusnet  closed my BB account a few days ago. I am wondering if there is a some sort of time lag in greenby's systems that prevents its ougoing servers recognising my new credentials?

As an aside, Greenby's Truspilot page was almost 100% negative until a few weeks ago when lots of positives with variations of these comments began to appear:

'problems were put right by Shehin a patient, and well mannered, customer service technician'

When I previously had a reply from Greenby about the email outage from last month it was also answered by 'Shehin'.

Is Shehin simply an incredibly busy and efficient technician or is he/she a super bot or maybe a generic name for their human support team (assuming there is such a team).

[#2]

@Bookworms 

"I still can't send emails in spite of trying just about every variation of outgoing server settings suggested here."

Back to basics - can you log in to your Greenby account at the Greenby portal?

[#3]

Yes and I can send emails via webmail/roundcube..

[#4]

@Bookworms 

For client email programs, as you are no longer a Plusnet account holder you cannot now use the Plusnet outgoibng SMTP email host, relay.plus.net
AFAIK the one you need now is the equivalent Greenby host, which is mail.enmail.co [91.204.208.195]
If this doesn't work you could try smtp.enmail.co [91.204.208.19] for outgoing mail.

[#5]

@pvmb Unfortunate typos, they should be enmail not email

Edit: I see you've edited one of them but they should both be enmail

[#6]

@RealAleMadrid 

Yes. I already noticed.

[#7]

yeah its rubbish, i have now got a new paid for email provider and have set plusnet to forward everything to new email so i can monitor and advise folk of new address, annoying as have to re register many web accounts etc.

BT have a lot to answer for.