Unable to SEND emails since switch to EE

[#1]

There is no solution as far as I'm aware. Greenby have said that they are working on it and hope to have a solution in a week - that was 3 months ago. Here is one of my several outbursts of frustration https://community.plus.net/t5/Email/When-can-we-reach-iCloud/m-p/2042677#M59936

[#2]

I'm in the same situation as the OP and have mentioned it on the EE community forum.

Interestingly my problems started immediately after the migration to Greenby at the end of last year and are documented in my thread "More Greenby grief". These were sorted by changing the SMTP server to relay.force9.net and port 587 and everything had been working more or less okay until the move to EE when the exact same problem re-surfaced. No settings or passwords have been changed but I can no longer send mail except by using Greenby webmail. I've just tried the suggestion to use mail.enmail.co but after entering the password it comes back with exactly the same error.

[#3]

Watching this thread with interest as I move to EE tomorrow. Already using relay.force9.net as my email is a force9 one. I am however using port 465 rather than 587. I'll report back on my experience. 

[#4]

@SteveMJones I've tried port 465. Interestingly if I select SSL/TLS Thunderbird selects 465 by default and 587 if I select STARTTLS. I've tried all combinations of SSL/TLS, STARTTLS, 465 and 587 but none of them work since the move to EE. Very frustrating.

[#5]

@Buggwrit 

Which POP3 or IMAP server are you using and is that connecting or failing ?

[#6]

@Buggwrit

Are you using your full email address as the login for both pop3/imap amd also outgoing smtp server? Userid or userid+name doesnt work on greenby servers.

[#7]

@PhilipHeyes 

I use POP3 on the desktop PC and IMAP on the android phone. They both log in and receive mail okay.

@njay I can only repeat that I've been using Userid for my mailbox and Userid+name for my wife's since the migration to Greenby and this has been working fine until the move to EE.

[#8]

@Buggwrit an hour has passed and the two images have not been released to view.

Greenby hosted email servers expect the email address of the mailbox, not <account>+<name> or an email alias.

if you are connecting using <account>+<name> is that to a non migrated Plusnet hosted server ?

[#9]

maybe because no-one has requested their release? I have just done so.

[#10]

there you go...

[#11]

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@PhilipHeyes wrote:

Greenby hosted email servers expect the email address of the mailbox, not <account>+<name> or an email alias.

if you are connecting using <account>+<name> is that to a non migrated Plusnet hosted server ?

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Philip, thank you so much!! I've tried changing the username to my full email address [email protected] and it is now working.

Strange that it worked fine with the userid until the move to EE.

Thanks also to @njay for the same advice.

[#12]

Hmmm.... seems I'm not completely out of the woods yet. I've put the new settings into both of our PCs, both laptops and both phones. When sending test emails between our mailboxes it all seems to work (except my wife's phone, see below) but when I tried to email my daughter I got the attached error:

In case you can't see the image it reports: "The mail server responded: Error: queue file write error. Please check the message and try again."

I have absolutely no idea what this means so any insights would be very welcome. It was just a simple text message.

Regarding my wife's phone as far as I can see it has exactly the same settings as mine apart from the mailbox name and password which work on her laptop. Hers is a Samsung S23, mine's a S22. I'm using K9 Mail but I haven't yet been able to find out what her client is. I'm assuming it's Samsung although when I go into the settings it does say it's been downloaded from the Google Play Store.

[#13]

This just gets more bizarre and confusing. I decided to try sending the message from my laptop which has identical SMTP server settings and it went through without complaint. Our daughter replied and I replied back from this PC and this time it went through 😕.

Equally bizarre, my wife has successfully sent messages to our daughter from her phone and received replies but her messages to me don't get through. Copies were placed in her Sent folder and there was no indication of failure but then she found them in her Outbox folder marked as failed. As mentioned above the SMTP server settings on her phone are identical to her laptop which works.

My phone sends to both of them without any problems - so far 🤞.

[#14]

@Buggwrit 

The Error: queue file write error is usually a temporary error ... but seems to be getting more frequent. I have been monitoring them for months and. reporting on an open ticket with Greenby.

Normally re-trying the send works ok.

However, it has caused important emails from my NAS to be lost, as it does not retry.

[#15]

@mavison 

Thanks for that info. It's reassuring to know it isn't anything I've done.

I did try re-sending several times without success. Maybe I just needed to wait a while.